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Supply Chain Administrator

Charlotte, North Carolina;

Job Description:

About us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies.


The Supply Chain Administrator is an SME providing strategic and tactical oversight and escalation support for Release Managers and Engineers. Facilitates special circumstance actions and issues between the bank and its third-part supply chain partners. Inventory function encompasses the administration and facilitation of used/residual hardware inventory from bank location exits & decommissions. Escalation functions includes but is not limited to mitigating bankside or vendor related issue around OEM errors, supply chain issues, inventory adjustments to conditions, etc. Maintains procedural content for procurement practices and routines including quote, purchase, callout, staging services, delivery and disposal routines and asset inventory reconciliation. 

This role requires a complete understanding of large scale, third-party procurement, warehouse, and distribution services. Applied experience with quote, requisition, approval and purchasing rigor for technology in a highly regulated industry. Applied experience in warehouse and inventory management methodologies and systems. Familiarity with chain of custody, inventory in/out and device disposal risks and practices. Familiarity with Network Release Management, Enterprise Change Management, and Service Management. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications and understanding how the Network impacts how the firm competes in the marketplace are important.  

The Supply Chain Administrator works closely with Functional leads, Release Managers, Deployment Engineers and Release and other Network Deployment SMEs as well as third-party partners. Must abide by Enterprise Change Management and Network Change Management policies and procedures. In addition to maintenance of process, workflow documentation and standards, the administrator devises, function methods, improvements, initiatives, and outputs. Assures the timely delivery of team-level status reports, forecasts, and results in accordance with documented procedures.

Requires strong analytical, organizational, process and workflow expertise, verbal, and presentation skills. The candidate must be able to work on their own, successfully deliver “best in class” function that sustains and advances an established Network Delivery function. Expected to perform consistently, at a high level in complex, highly controlled and regulated environment.

The Delivery Support, Content and Collaboration team provides a range of services supporting the Global Network Services Release and Deployment Management team. The Delivery Support group provides delivery forecasts, readiness review and report routines, vendor engagement support in the areas of procurement, warehouse and field services.

The Supply Chain & Warehouse Function provides procurement and inventory support services to the Network Release Management and Deployment Engineering functions. Monitors in-flight order flow to ensure fulfillment is completed as specified. The bank also maintains third-party partnerships for warehouse, services including new and re-deployable inventory as well as decommission and disposal of network assets.


  • Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts
  • Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
  • Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio
  • Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones
  • Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
  • Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships
  • Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams
  • Facilitate an efficient and effective Procurement and Warehouse function.
  • Create relationship improvements and efficiencies between the bank and third-party partners.
  • Maintain efficient warehouse and inventory practice, avoid new spend where existing/available inventory can be deployed.
  • Establish and maintain Supply Chain Process, Controls & Documentation
  • Maintain Process, Controls & Documentation for the Vendor Engagement Function
  • Maintain history of events, status and reporting for the Vendor Engagement Function

Required Qualifications:

  • Minimum of 5 years’ experience required in a Technology Services role involved in the delivery of technology services (network services preferred)
  • Understanding of industry methodologies and practices, process, documentation, metrics, and reporting
  • Familiarity with IT Service Delivery, Change Management, Controls and Regulations in the Financial Services Industry
  • Must have strong administration, facilitation, and organization skills
  • Ability to be flexible; prioritize workload, proactively react to issues, and consistently react to shifting deadlines
  • Applied experience with 3rd Party Procurement, Warehousing, Staging, delivery & Field Services
  • Thorough understanding of Quote Methods and Equipment Specification
  • Purchase Order Requirements & Routine Experience
  • Order Processing Experience
  • Order Fulfillment Experience
  • Equipment Staging Experience
  • Field Services Experience
  • Shipping & Receiving Experience
  • Asset Management Experience, CMDB conventions and practices
  • Supply Chain SME supporting RDM resources quoting, purchasing, warehouse, call-out, staging, delivery, etc
  • In depth understanding of monitoring and reporting of aged/un-deployed inventory
  • Devise and implement process improvements/optimization between bank and vendor
  • Ability to recognize and effectively document Bank and Vendor procedural changes & updates
  • Identify & Support resolution of vendor and bank side errors impacting delivery.
  • Process Control Manual (Playbook/Runbook) for Functional Area Activities & Procedures
  • History, Status, Metrics & Reporting for RDM Vendor Engagement Area
  • In depth knowledge around documentation techniques to producing and editing complex documents and process flows
  • Extensive Knowledge and applied experience with process tools, concepts, and conventions

Desired Qualifications:

  • Bachelor’s degree in a relative technical field; resource management, data & metrics
  • Aligned Industry Certifications are preferred, technical certifications  
  • Technology Infrastructure Deployment experience
  • Self-starter, self-directed and shows initiative
  • Focused on execution, delivery, and commitment to dates
  • Ability to work in a high paced environment
  • Understand and manage risk; contemplate impacts from risk, a good decision maker
  • Understands broader organizational goals and principles; can relate to the firm’s strategy/actions and how they drive our business results
  • Strong analytical, written, and verbal communications skills
  • Ability to communicate and influence upward as well as laterally
  • Organized and detail oriented
  • Ability to partner with others to ensure positive outcomes


  • Collaboration
  • Influence
  • Project Management
  • Result Orientation
  • Stakeholder Management
  • Analytical Thinking
  • Business Acumen
  • Financial Management
  • Innovative Thinking
  • Risk Management
  • Adaptability
  • DevOps Practices
  • Solution Delivery Process
  • Solution Design
  • Technical Strategy Development


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time