Back to search results

Protective Services Manager (PSM)

Saint Louis, Missouri

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us!

Job Description:
This job is responsible for the implementation of the bank's physical security program, policies, and procedures in select facilities and regions. Key responsibilities include responding to critical physical events when necessary, supporting incident management activities, managing security programs related to physical security, assessing the threat landscape and mitigating risk, and communicating with market leaders, employees, and business partners to increase awareness of security programs, initiatives, and trends.

Responsible for management and implementation of the security program for a large geographical region.  Responsible for the protection of all corporate assets to include employees, premises, and property for a dedicated area or region. Manages security programs related to physical security, threat management or technical security. Provides consultation to client and business partner management teams. Conducts security reviews of banking centers, administrative and operations buildings based on risk assessment factors. Consults with local LOB managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation. Functions as team lead during security-related incidents and when designated as the duty officer; is responsible for ensuring SOACC is kept up to date as incidents/events unfold. The PSM will be the bank's liaison to law enforcement and advise the local leadership on security related legal and regulatory requirements.

The PSM will develop cost effective plans to manage access control and security risk to the bank. The PSM is a member of the crisis management team and is the in-house consultant to management on response to threats and natural disasters. May provide consultation and guidance to line and senior management, as well as other key stakeholders and internal customers on security-related issues. Develops and maintains effective, active working relationships with primary clients, business partners, team members and external contacts that are relevant to the PSM's specific area of responsibility and actively fosters an environment of teamwork. Provides leadership, directly or through influence, to meet all objectives of the corporate security program and to address unplanned events. Able to work independently and may manage entry level professionals, or interns.


  • Manages incidents including robberies, burglaries, workplace violence, thefts, and other security related incidents while providing timely updates to stakeholders and completing documentation
  • Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies
  • Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law
  • Conducts security assessments to identify and remediate risk in financial centers, remote ATMs, and administrative/operations buildings
  • Manages guard deployment strategy and security integrator work, including security equipment related projects for assigned areas of responsibility
  • Partners with stakeholders in the physical security planning and installation process for new facilities and renovations 


  • Attention to Detail
  • Crisis Management
  • Decision Making
  • Facilities Management
  • Issue Management
  • Access and Identity Management
  • Customer and Client Focus
  • External Resource Management
  • Policies, Procedures, and Guidelines Management
  • Stakeholder Management
  • Analytical Thinking
  • Critical Thinking
  • Executive Presence
  • Presentation Skills
  • Problem Solving

Required Skills:

• Must have either prior law enforcement, investigative experience or military special operations experiences (4+ yrs of experience).

• Bachelor’s Degree or equivalent years of law enforcement, corporate security experiences

• Excellent Communication Skills (verbal and written) and be able to interact with internal customers/leadership

• Critical Thinking skills - have demonstrated abilities to make critical decisions

• Demonstrated ability to be self-motivated/self-starter

• Influencing skills - have the ability to interact and work closely with internal and external stakeholders

• Adaptability

• Solid Computer Skills – working with MS Office suite

• Valid Driver’s License

•  Must be able to provide own transportation to respond in a timely fashion to events

• Must be able to respond to matters and issues off regular work hours.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time

Street Address

Primary Location:
800 MARKET ST, MO, Saint Louis, 63101