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Lead Operations Representative

Toronto, , Canada

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description: The Lead Operation Representative is responsible for managing the processing of USD and CAD dollar lockbox capture processing, image capture and handling of deposits, for Bank of America Lockbox clients.


  • Receive and Sort Incoming mail bins, courier packages and bulk shipments received from Lockbox clients and prepare for processing;

  • Operate KXT Cheque Scanners;

  • Operate Opex Machines;

  • Operate Document Scanners;

  • Negotiate and verify cheque payments for deposit;

  • Maintain maintenance of workstations to department standards on a daily basis;

  • Completes and maintain daily statistical logs as required;

  • Prepares courier documents and daily shipments for end of day;

  • Prepare and file daily work documents for secure storage/filing;

  • Other administrative duties.


  • Ability to handle large volume of work under stringent deadlines while maintaining a high degree of accuracy;

  • Physical ability to lift up to 50lbs;

  • Working knowledge of AS400/GBS and On Line Support an asset;

  • Proficiency with Microsoft Office applications and keyboarding skills;

  • Knowledge of the banks Treasury Lockbox product an asset;

  • Excellent communication, organizational and problem solving skills;

  • Demonstrated ability to work independently with minimal supervision; Team Player;

  • Ability to meet established deadlines in a fast paced environment;

  • Must be able to adapt quickly with the willingness to learn; will be required to cover off different responsibilities within the unit as necessary;

  • Familiar with local Payments Canada Rules and Regulations for cheque processing (ACSS/AUSS),would be an asset;

  • Post-secondary education preferred but not required;

  • Experience in financial services preferred but not required;

  • Ability to read French would be an asset; but not required.

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
181 BAY ST, Toronto, M5J 2V8