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Consumer AML High Risk Detection Senior Operations Manager

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Manages a major operations segment or multiple operations units of a similar nature for a site, regions or product line to support compliance within the company's functional operations area . Functions managed are typically complex, directed by internal bank policies and require adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops a positive and trusting relationship with key business leaders. As guided by executive leadership, develops and maintains relationships with counterparts in other financial institutions, associations and regulatory officials ensuring proper communication of compliance of company and regulatory policies relevant to the manager's specific area of responsibility. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead/coach projects or be involved in a variety of larger LOB projects. Responsible for budget/expense management, reporting and forecasting for Ares managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 employees that are typically subordinate supervisors or exempt specialists. Scope of management typically has 8-250 associates that may cover multiple shift/sites. Bachelor's degree or 8-10 years of Operations/compliance experience preferred, including 3-6 years supervisory experience.

Line of Business Job Description:

The Consumer AML Operations Manager will be focused on providing leadership to the team while applying risk management and governance subject matter expertise across the portfolio to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks. The role requires collaboration with executive leadership, process owners, C&SB AML partners, GFC/GC&OR, and technology teams to support internal audits, regulatory exams, issues management, Business Controls team guidance, escalation and reporting of concerns impacting operations, and adherence to the Financial Crimes Global and Consumer & Small Business Financial Crimes Standards.

Required Skills:

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Working knowledge of regulatory landscape
  • Working knowledge of core Banking concepts
  • Proficient in audit methodologies, including a strong understanding of risk assessments and control effectiveness
  • Ability to design and modify controls in relation to changes to technology, risk direction, audit direction, and/or regulatory law
  • Possesses deep knowledge of risk management approach, processes, tools, and routines; ability to effectively identify, debate and escalate risk
  • Strong relationship management skills to navigate the complexities of aligning stakeholders, building consensus, and resolving conflicts within an organization
  • Proven ability to influence peers/stakeholders and senior leaders across various lines of business
  • Ability to coordinate and drive execution of priorities and meet deadlines to adhere with policies and standards
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Proven critical thinking skills
  • Superior verbal and written communications skills, including the ability to synthesize complex information to distill and deliver a concise, salient message suitable to any audience from LOB employees to senior executives and auditors
  • 5-7 years of operational production team experience

Desired Skills:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: No

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255