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Sr. Relationship Manager - Healthcare, Education, Not-for-Profit Group

Baltimore, Maryland

Job Description:

This role is responsible for providing advice and valuable financial solutions to complex Global Commercial Banking clients and prospects. Key responsibilities of the role include serving as the primary point of contact / trusted advisor and acquiring, deepening and maintaining profitable relationships. This role is also responsible for collaborating with teammates and leading/facilitating client relationships with product specialists. These individuals are well versed in our products and services in order to identify cross-selling opportunities and increase overall client satisfaction.​

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Sr. Relationship Manager will be part of our Healthcare, Education and Not-for-team in Baltimore. The Healthcare, Education and Not for Profit Group (“HENFP") is part of the Global Commercial Bank. HENFP is unique in that our client teams are dedicated to adding value by providing specialized products and solutions to Not-for-Profit Healthcare (hospital systems), Private Higher Education, and Not For Profits (charitable, cultural and professional institutions); with annual revenues starting at $50 million and with no upper limit on revenue size of those organizations (the largest exceed $20 billion in annual revenue).


The Relationship Manager (RM) is responsible for prospecting new targeted relationships while managing, and growing, a portfolio of existing HENFP clients. The RM serves as a trusted advisor who through an examination of needs and opportunities of the institution, working collaboratively with the client and bank product partners, sells financial services to meet needs, solve problems, and unlock new opportunity. In addition to being the primary bank advocate and key financial advisor for the relationship, the RM is accountable for prospecting new business and deepening existing relationships. The RM candidate is expected to have the ability to engage in dialogue with CEO, CFO, and Treasurer (among other leaders) regarding the prospect and client industry dynamics, capital structures, treasury solutions, and deliver the full breadth of Bank of America’s solutions. The RM candidate is also responsible for leading, directing and coordinating key team members in analysis and execution in the effective delivery of their products and services to clients and prospects. The RM must be well versed (or have the ability to quickly become well versed) in all Bank of America products and services for proper identification of multiple solution options. A proven track record of prospecting new business and enhancing existing relationships is desired. Proven sales skill and leadership experience, including planning, execution and follow up of client meetings. Must be able to assess and analyze financial conditions of a healthcare and higher education organization and industry trends. Must have the ability to understand and interpret financial statements, especially cash flow statements. *Position may be filled as a Sr. Relationship Manager or a Relationship Manager, depending on experience and qualifications.



  • Security Industry Essentials (SIE), Series 7, 63 (Must obtain series 7 & 63 license within 180 days of start date)

  • Undergraduate degree required: MBA or equivalent advanced degree is desirable.

  • Bank credit training is required.

  • At least 10 - 15 years of broad based commercial lending/corporate finance/relationship management experience.

  • Demonstrates management capability of an extensive portfolio of Healthcare, Education and/or NFP clients with revenues greater than $50million

  • Proven track record of prospecting new business and enhancing existing relationships.

  • Professional proven sales skills and experience, leadership and collaboration with team members, including planning, execution and follow up of client meetings.

  • Outstanding oral and written communication skills.

  • Demonstrated leadership ability.

  • Capable of organizing, facilitating, leading and negotiating with team of bank associates to solve client problems and uncover new opportunities.


  • Active member/participation in local community organizations.

  • Highly desirable to have active networking contacts and Centers of Influence established in the Baltimore market.

  • Desire to work in a specialty team with an interest in Healthcare, Education & NFP Institutions.

  • Experience in these industries highly desirable.

• Business Development
• Advisory Sales
• Referral Sales
• Prospecting and Qualification
• Risk Management
• Financial Analysis
• Customer Focus
• Leadership Skills
• Relationship Building
• Client Team Management
• Negotiation
• Active Listening
• Executive Presence
• Written Communication
• Organization


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 20% of the time

Street Address

Primary Location:
100 International Dr, MD, Baltimore, 21202