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ASD Professional MKTS

Dublin, , Ireland

Job Description:

Banking and Finance Production Support (BFPS) organization is responsible to provide end to end support for all Banking application within Bank of America. This position is for an individual contributor role in the Wholesale Credit application support team.

Responsibilities include:

• Responsible for Incident management and conducting proper problem follow-up.

• Proactively monitor and manage the production environment.

• Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc.

• Improve and or create documentation of support policies and procedures

• Understanding, in depth, the business processes supported by the system.

• Support application releases, implementations, upgrades, and/or changes into the environment.

• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.

• To ensure that applications and related services are documented and kept current.

• Automate and build adhoc scripts as needed to address critical business needs.

• Maintaining a knowledge base of known defects and issues, process, techniques etc

• Takes part in production support rotation, and responding and resolving production problems

• Weekend or afterhours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.

• Build strong partnership with CIO team, Infrastructure and platform teams

Core skills - Required and Preferred

• Prior experience in development or application production support

• Intermediatory skills in Oracle, Batch job scheduling tool (Autosys, SQL agent etc), Informatica, Linux

• Excellent verbal and written communication skills

• Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Banking and Finance Production Support (BFPS) organization is responsible to provide end to end support for all Banking application within Bank of America. This position is for an individual contributor role in the Wholesale Credit application support team.

Responsibilities include:

• Responsible for Incident management and conducting proper problem follow-up.

• Proactively monitor and manage the production environment.

• Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc.

• Improve and or create documentation of support policies and procedures

• Understanding, in depth, the business processes supported by the system.

• Support application releases, implementations, upgrades, and/or changes into the environment.

• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.

• To ensure that applications and related services are documented and kept current.

• Automate and build adhoc scripts as needed to address critical business needs.

• Maintaining a knowledge base of known defects and issues, process, techniques etc

• Takes part in production support rotation, and responding and resolving production problems

• Weekend or afterhours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.

• Build strong partnership with CIO team, Infrastructure and platform teams

Core skills - Required and Preferred

• Prior experience in development or application production support

• Intermediatory skills in Oracle, Batch job scheduling tool (Autosys, SQL agent etc), Informatica, Linux

• Excellent verbal and written communication skills

• Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated.

Learn more about this role

Full time

JR-22000032

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

James Bannerman

Referral Bonus:

0

Street Address

Primary Location:
BLOCK D LEOPARDSTOWN RD, Dublin, 18