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Help Desk Analyst I

Chandler, Arizona

Job Description:

LOB Job Description:

Global Support Service - Service Desk Analyst. Client-facing level one technology support role for a global user-base.  Role involves basic troubleshooting of Microsoft applications and proprietary systems.   This resource is necessary to maintain agreed service levels within the Bank of America Service Desk and deliver the capabilities to service our clients.
 
Required Skills:
1-3 years of technology/customer service experience required.  Client-facing level one technology support role for a global user-base.  Role involves basic troubleshooting of Microsoft applications and proprietary system.  Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting.  Candidate should have excellent customer service skills.  In-house training will be conducted as needed.  Technologies may include, but not limited to:  Windows 10/7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

LOB Job Description:

Global Support Service - Service Desk Analyst. Client-facing level one technology support role for a global user-base.  Role involves basic troubleshooting of Microsoft applications and proprietary systems.   This resource is necessary to maintain agreed service levels within the Bank of America Service Desk and deliver the capabilities to service our clients.
 
Required Skills:
1-3 years of technology/customer service experience required.  Client-facing level one technology support role for a global user-base.  Role involves basic troubleshooting of Microsoft applications and proprietary system.  Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting.  Candidate should have excellent customer service skills.  In-house training will be conducted as needed.  Technologies may include, but not limited to:  Windows 10/7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21074577

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Ridout

Referral Bonus:

0

Street Address

Primary Location:
2505 W CHANDLER BLVD, AZ, Chandler, 85224