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Business Support Manager II, CREB Monitoring Trainer

Boston, Massachusetts;

Job Description:

The National Portfolio Monitoring Trainer will be responsible for the coordination, delivery, and maintenance of the product and technical training within CREB (including CDB) Portfolio Monitoring for all PMO roles. This includes the onboarding of new employees, coaching new employees for 90 days after the training period *Required Skills: “Must" have these skills to be minimally qualified. Subject Matter Expert in CREB/CDB monitoring and related processes Demonstrated knowledge of CREB systems. Candidate must consistently demonstrate excellent verbal and written skills. The PMO Trainer must be able to work in a fast paced environment and consistently demonstrate leadership behaviors. The position has primary responsibility for identifying and addressing additional training needs on an ongoing basis. This individual will also be involved in various service improvement initiatives and will work closely with CREB Monitoring Leadership.

*Required Skills: “Must" have these skills to be minimally qualified. Subject Matter Expert in commercial real estate, CREB/CDB monitoring and related processes.

 

Desired Skills:

*1-2 years of training/facilitation experience

*Detail-oriented

*Excellent communication skills

*Excellent analytical skills

*Excellent written skills

*Understands "Big Picture" and objectives of Enterprise Credit

*Ability to work well independently

*Initiates and builds strong relationships with all levels of the organization

*Excellent interpersonal skills for motivation, persuasion and encouragement

*Demonstrated knowledge of Microsoft Office

*Professional Demeanor: Demonstrating patience, composure, and positive attitude.

*Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

*Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

*Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

*Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties.

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The National Portfolio Monitoring Trainer will be responsible for the coordination, delivery, and maintenance of the product and technical training within CREB (including CDB) Portfolio Monitoring for all PMO roles. This includes the onboarding of new employees, coaching new employees for 90 days after the training period *Required Skills: “Must" have these skills to be minimally qualified. Subject Matter Expert in CREB/CDB monitoring and related processes Demonstrated knowledge of CREB systems. Candidate must consistently demonstrate excellent verbal and written skills. The PMO Trainer must be able to work in a fast paced environment and consistently demonstrate leadership behaviors. The position has primary responsibility for identifying and addressing additional training needs on an ongoing basis. This individual will also be involved in various service improvement initiatives and will work closely with CREB Monitoring Leadership.

*Required Skills: “Must" have these skills to be minimally qualified. Subject Matter Expert in commercial real estate, CREB/CDB monitoring and related processes.

 

Desired Skills:

*1-2 years of training/facilitation experience

*Detail-oriented

*Excellent communication skills

*Excellent analytical skills

*Excellent written skills

*Understands "Big Picture" and objectives of Enterprise Credit

*Ability to work well independently

*Initiates and builds strong relationships with all levels of the organization

*Excellent interpersonal skills for motivation, persuasion and encouragement

*Demonstrated knowledge of Microsoft Office

*Professional Demeanor: Demonstrating patience, composure, and positive attitude.

*Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

*Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

*Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

*Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21073353

Band: H4

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Tamika Gabriel

Referral Bonus:

0