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AAA Operations Engineer, Network Services, Core Technology Infrastructure

Richmond, Virginia;

Job Description:

The Network Services Delivery & Operations organization is seeking an experienced AAA Operations Engineer (Authentication, Authorization and Accounting)

The AAA Operations Engineer will be responsible for providing network operations support for the ISE and Clearpass AAA environment.  This includes incident support, triaging and remediation within the Bank’s AAA ISE and Clearpass infrastructure as well as performing change reviews and have an understanding of the change implementation process. 

Responsibilities: 

  • Manage incoming Incident tickets on the Bank’s Service Management tool to provide operations support and triage to restore service adhering to the Bank’s standard SLAs
  • Provide resolution to the AAA P1, P2 and P3 incidents including troubleshooting at a network level, engaging vendors, next levels of escalation and documenting incident restoration
  • Work with Problem Management on root cause analysis and corrective actions to prevent a repeat of the associated incidents
  • Collaborate with other internal/external Bank teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements/standards and impact assessment
  • Leverage designated tools and resources to create technical designs that will drive implementation during a pre-approved change window as necessary
  • Responsible for documentation, monitoring, troubleshooting, and evaluation of network and infrastructure systems, working towards solving and resolving network incidents
  • Perform design validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production
  • Technical Liaison to Architecture and Engineering for new network designs
  • Tier 3 Escalation for ISE and Clearpass Incidents
  • Responsible for team’s internal scripting needs and peer review of new network changes
  • Communicate the status and progress to the customer, daily via the Bank’s systems of record and respond to requests and incidents in adherence to standard SLAs
  • Identify the solution, design the plan, and prepare required documents
  • Adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions
  • Provide resolution and implementation support, as needed, to other Suppliers and Bank teams
  • Ensure new systems are monitored at the right level with alarming and ticket generation tested. Ensure additions and deletions are entered in the Bank’s systems of record for designs and that monitoring systems are updated on a timely basis
  • Work with Bank teams and customers to ensure solutions are aligned with support requirements and that the transition and delivery of new systems or upgrades are seamlessly transitioned to production support teams and suppliers.
  • Provide proper hand-off of ticket/design and relevant details when necessary

Required Skills:

  • Strong AAA and general networking background required.
  • 2+ years Cisco ISE experience
  • 2+ years Aruba Clearpass experience
  • Working knowledge of Splunk or other “big data” applications
  • Excellent customer facing communication skills, customer support and knowledge of ITIL best practices.
  • Strong analytical, troubleshooting, and problem-solving skills and ability to collaborate with other technical areas to define complex configuration designs.

Desired Skills: 

  • Scripting/Programming knowledge
  • Overall understanding Access Management processes and logic
  • 5+ years Cisco ISE experience
  • 5+ years Aruba Clearpass policy manager experience
  • Knowledge of authentication protocols such as EAP-PEAP authentication, LDAP, SSO and Active Directory
  • Advanced networking troubleshooting and extensive knowledge of AAA connectivity and protocols (WCCP, PAC files, TCP/IP, SSL, FTP, etc.)
  • Experience in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors.
  • ITIL Certification
  • Certification in AAA technologies, Network Security or Networks such as CCNA, CCNP, BCCPA, BCCPP, CISSP, CCSP or CEH
  • B.S./B.A. degree

Core Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Network Services Delivery & Operations organization is seeking an experienced AAA Operations Engineer (Authentication, Authorization and Accounting)

The AAA Operations Engineer will be responsible for providing network operations support for the ISE and Clearpass AAA environment.  This includes incident support, triaging and remediation within the Bank’s AAA ISE and Clearpass infrastructure as well as performing change reviews and have an understanding of the change implementation process. 

Responsibilities: 

  • Manage incoming Incident tickets on the Bank’s Service Management tool to provide operations support and triage to restore service adhering to the Bank’s standard SLAs
  • Provide resolution to the AAA P1, P2 and P3 incidents including troubleshooting at a network level, engaging vendors, next levels of escalation and documenting incident restoration
  • Work with Problem Management on root cause analysis and corrective actions to prevent a repeat of the associated incidents
  • Collaborate with other internal/external Bank teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements/standards and impact assessment
  • Leverage designated tools and resources to create technical designs that will drive implementation during a pre-approved change window as necessary
  • Responsible for documentation, monitoring, troubleshooting, and evaluation of network and infrastructure systems, working towards solving and resolving network incidents
  • Perform design validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production
  • Technical Liaison to Architecture and Engineering for new network designs
  • Tier 3 Escalation for ISE and Clearpass Incidents
  • Responsible for team’s internal scripting needs and peer review of new network changes
  • Communicate the status and progress to the customer, daily via the Bank’s systems of record and respond to requests and incidents in adherence to standard SLAs
  • Identify the solution, design the plan, and prepare required documents
  • Adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions
  • Provide resolution and implementation support, as needed, to other Suppliers and Bank teams
  • Ensure new systems are monitored at the right level with alarming and ticket generation tested. Ensure additions and deletions are entered in the Bank’s systems of record for designs and that monitoring systems are updated on a timely basis
  • Work with Bank teams and customers to ensure solutions are aligned with support requirements and that the transition and delivery of new systems or upgrades are seamlessly transitioned to production support teams and suppliers.
  • Provide proper hand-off of ticket/design and relevant details when necessary

Required Skills:

  • Strong AAA and general networking background required.
  • 2+ years Cisco ISE experience
  • 2+ years Aruba Clearpass experience
  • Working knowledge of Splunk or other “big data” applications
  • Excellent customer facing communication skills, customer support and knowledge of ITIL best practices.
  • Strong analytical, troubleshooting, and problem-solving skills and ability to collaborate with other technical areas to define complex configuration designs.

Desired Skills: 

  • Scripting/Programming knowledge
  • Overall understanding Access Management processes and logic
  • 5+ years Cisco ISE experience
  • 5+ years Aruba Clearpass policy manager experience
  • Knowledge of authentication protocols such as EAP-PEAP authentication, LDAP, SSO and Active Directory
  • Advanced networking troubleshooting and extensive knowledge of AAA connectivity and protocols (WCCP, PAC files, TCP/IP, SSL, FTP, etc.)
  • Experience in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors.
  • ITIL Certification
  • Certification in AAA technologies, Network Security or Networks such as CCNA, CCNP, BCCPA, BCCPP, CISSP, CCSP or CEH
  • B.S./B.A. degree

Core Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21067956

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathleen Jones-Griffith

Referral Bonus:

0