Overview (Bank overview, GBS India overview, Function Overview)*
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.
We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
*BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Consumer Servicing & Operations Technology team provides and delivers technology solutions to support the Consumer Operations and Home Loans lines of business. The team’s goal is to drive the optimal technology tools and platforms that enable associates to deliver on the customer experience and contribute to the long-term, profitable growth. The team delivers technology through robust and scalable applications developed on various platforms.
•-Perform activities specific to LSST BASE, including: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, and Change/Configuration Management;
•-Identify possible production failure scenarios, create incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicate effectively with development and internal business operations teams;
•-Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services;
•-Create and enhance administrative, operational and technical policies and procedures, and adopt best practice guidelines, standards and procedures;
•-Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills;
•-Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision;
•-Resolve complex issues and consult with end users to determine optimal configuration of equipment and applications;
•-Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors;
•-Exercise judgment within defined procedures and practices to determine appropriate action, as well as increased awareness and exposure to basic technical principles, concepts and techniques
Education*: BE / MCA
Certifications If Any
Experience Range*: 6 Years to 8 Years
Work Timings*: 10.00 am - 7.00 pm IST
Job Location*: Mumbai/Chennai/Gurugram
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