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Team Member

Mumbai, , India

Job Description:


Associates receives claims from the Check fraud initiation team and other financial institutions which are disputed by the customers.
The primary process involves verifying the disputes with the transactional history and the authorization documents of the customers to utilize the best available remediation technique for fund recoveries and to apply any defenses possible against the dispute. This also includes providing temporary credits to the customers, putting hold on disputed checks to prevent further usage and documenting the suspects
Sending Introductory Letters and Fraud Statements to the customers within the set turnaround time.
Submitting request for interest adjustment after the completion of claim.
Setting up claims for other Financial Institutes.
Determine the best course of action for the Customer and the Bank.

Learn more about this role

Full time


Band: H8

Manages People:


Talent Acquisition Contact:

Sujan Ghosh

Referral Bonus:


Street Address

Primary Location:
Mindspace, Link Road Malad, Mumbai, 400064