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Production Support for AMRS ELT Desk

Jersey City, New Jersey

Job Description:

The primary responsibility of this hands-on role is to provide level 2 and 3 support for the Equities Linked Technology Front Office and Equities Swap systems used by the front office Equities Client Solution and the Equities Swap businesses. A successful candidate must be eager to learn and motivated to work in a fast pace, demanding environment and be able to proactively monitor and resolve incidents and implementing solutions. The candidate should be able to effectively triage trading floor incidents while providing precise communication back to a demanding client base. He / She should be actively driving process improvements and plant automation. This role will be actively liaising with business users and the development teams in order to resolve production issues in a timely manner and maintain application stability.

Key responsibilities:

  • Troubleshoot application and systems problems.

  • Reduce Development escalation and ensure issues are resolved within the team.

  • Proactively monitor and manage the production environment.

  • Act as the point of escalation for the business and manage end-user client relationship.

  • Automate and build adhoc scripts as needed to address critical business needs.

  • Responsible for incident management and conducting proper problem follow-up.

  • Maintaining a knowledge base of known defects and issues, process, techniques etc.

  • Performing production software releases and post release testing after application upgrades and/or releases.

  • Participate in disaster recovery planning and testing.

  • Support users on complex technical issues, problems related to supported app, networks, servers and workstations.

  • Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.

  • Identify solutions to work around open issues / problems that are under investigation or pending resolution.

  • Work directly with client technology staff, and end users for any support related issue.

  • Perform company software research, testing, and recommendations.

  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.

  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.

Required Skills:

  • Strong knowledge and support experience of Derivatives Business and Risk Systems

  • Experience writing Perl or UNIX (Solaris and Linux) shells scripts

  • Experience with Oracle, MS SQL, Sybase

  • Strong knowledge and support experience of Order Management Systems

  • Strong knowledge of UNIX/LINUX and Windows server and desktops

  • Strong analytical and troubleshooting skills

  • Strong verbal and written communications skills

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The primary responsibility of this hands-on role is to provide level 2 and 3 support for the Equities Linked Technology Front Office and Equities Swap systems used by the front office Equities Client Solution and the Equities Swap businesses. A successful candidate must be eager to learn and motivated to work in a fast pace, demanding environment and be able to proactively monitor and resolve incidents and implementing solutions. The candidate should be able to effectively triage trading floor incidents while providing precise communication back to a demanding client base. He / She should be actively driving process improvements and plant automation. This role will be actively liaising with business users and the development teams in order to resolve production issues in a timely manner and maintain application stability.

Key responsibilities:

  • Troubleshoot application and systems problems.

  • Reduce Development escalation and ensure issues are resolved within the team.

  • Proactively monitor and manage the production environment.

  • Act as the point of escalation for the business and manage end-user client relationship.

  • Automate and build adhoc scripts as needed to address critical business needs.

  • Responsible for incident management and conducting proper problem follow-up.

  • Maintaining a knowledge base of known defects and issues, process, techniques etc.

  • Performing production software releases and post release testing after application upgrades and/or releases.

  • Participate in disaster recovery planning and testing.

  • Support users on complex technical issues, problems related to supported app, networks, servers and workstations.

  • Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.

  • Identify solutions to work around open issues / problems that are under investigation or pending resolution.

  • Work directly with client technology staff, and end users for any support related issue.

  • Perform company software research, testing, and recommendations.

  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.

  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.

Required Skills:

  • Strong knowledge and support experience of Derivatives Business and Risk Systems

  • Experience writing Perl or UNIX (Solaris and Linux) shells scripts

  • Experience with Oracle, MS SQL, Sybase

  • Strong knowledge and support experience of Order Management Systems

  • Strong knowledge of UNIX/LINUX and Windows server and desktops

  • Strong analytical and troubleshooting skills

  • Strong verbal and written communications skills

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21064638

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0

Street Address

Primary Location:
101 HUDSON ST, NJ, Jersey City, 07302