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Operations Manager

Charlotte, North Carolina

Job Description:

Management position within the Centralized Operations Support division of National Fulfillment responsible for managing a team of approximately 12 production associates who are responsible for reviewing documents and clearing conditions related to Hazard Insurance, Flood Insurance or Title requirements as part of the overall end-to-end First Mortgage Home Loans fulfillment process. Acting subject matter expert on a variety  of projects that impact the Line of Business. Responsible for managing client/partner escalations, production goals and quality metrics while maintaining a high focus on client delight.

Manages a specific operations segment or a small operations unit of the company's operations activities. May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience. ​

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Management position within the Centralized Operations Support division of National Fulfillment responsible for managing a team of approximately 12 production associates who are responsible for reviewing documents and clearing conditions related to Hazard Insurance, Flood Insurance or Title requirements as part of the overall end-to-end First Mortgage Home Loans fulfillment process. Acting subject matter expert on a variety  of projects that impact the Line of Business. Responsible for managing client/partner escalations, production goals and quality metrics while maintaining a high focus on client delight.

Manages a specific operations segment or a small operations unit of the company's operations activities. May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience. ​

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21061670

Band: H5

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Robert Caulfield

Referral Bonus:

0

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255