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Lending Intelligent Automation Process Designer (GBAM Ops)

Richardson, Texas;

Job Description:

The Process Design Consultant will act as an objective advisor to LOB heads across a broad set of processes within Loan, Lease and Trade Operations. Leads the design of the future state fulfillment and servicing processes within Loan, Lease and Trade Operations (supporting lending for Wholesale Credit and Consumer Small Business Loans/Lines of Credit). Drives execution of key strategic initiatives. Areas of focus include:

  • Intelligent automation deployment (machine learning, robotics)
  • Process Design to reduce variability between lines of business
  • Develop design options that balance risk and reward for senior leaders to opine on
  • Supports the Operations Excellence program
  • Employee readiness, people/process change
  • Analytics demonstrating change/measurement control planning

Leads reporting and analytical efforts to deepen understanding of business economics, client attrition, client profitability, etc. Leads analysis to screen potential improvement targets and manages business development process. Executes business/strategic planning process across sub-lines of business including management of strategic reviews by senior leadership. Leads the design, development, execution, and continuous improvement of LOB reporting and dashboards.

Required Skills:

  • 5 plus years’ Fulfillment, Service and Operations experience
  • Experience with lending systems, CashPro and/or client servicing systems or record
  • Wholesale or Commercial credit experience
  • 3 plus years’ experience with process design and project delivery work
  • Bachelor’s college degree required
  • Experience in creating business cases of high monetary value
  • Executive level presentation and engaging experience

Desired Skills

  • Six Sigma certification or Lean Agile certification preferred 
  • LoanIQ, GFS, and/or Credit Center knowledge
  • Wholesale Credit business process knowledge
  • Small Business process knowledge

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Process Design Consultant will act as an objective advisor to LOB heads across a broad set of processes within Loan, Lease and Trade Operations. Leads the design of the future state fulfillment and servicing processes within Loan, Lease and Trade Operations (supporting lending for Wholesale Credit and Consumer Small Business Loans/Lines of Credit). Drives execution of key strategic initiatives. Areas of focus include:

  • Intelligent automation deployment (machine learning, robotics)
  • Process Design to reduce variability between lines of business
  • Develop design options that balance risk and reward for senior leaders to opine on
  • Supports the Operations Excellence program
  • Employee readiness, people/process change
  • Analytics demonstrating change/measurement control planning

Leads reporting and analytical efforts to deepen understanding of business economics, client attrition, client profitability, etc. Leads analysis to screen potential improvement targets and manages business development process. Executes business/strategic planning process across sub-lines of business including management of strategic reviews by senior leadership. Leads the design, development, execution, and continuous improvement of LOB reporting and dashboards.

Required Skills:

  • 5 plus years’ Fulfillment, Service and Operations experience
  • Experience with lending systems, CashPro and/or client servicing systems or record
  • Wholesale or Commercial credit experience
  • 3 plus years’ experience with process design and project delivery work
  • Bachelor’s college degree required
  • Experience in creating business cases of high monetary value
  • Executive level presentation and engaging experience

Desired Skills

  • Six Sigma certification or Lean Agile certification preferred 
  • LoanIQ, GFS, and/or Credit Center knowledge
  • Wholesale Credit business process knowledge
  • Small Business process knowledge

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21061502

Band: H5

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Larisa McLaughlin

Referral Bonus:

0