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Business Analyst II – Technology – Charlotte, NC

Charlotte, North Carolina

Job Description:

Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

Bank of America Overview:

As one of the world’s leading financial institutions, we have 57 million customers ranging from individuals to businesses to governments and we are committed to growing responsibly. We’ve been building meaningful connections in Europe, the Middle East and Africa for 90 years, and you’ll find our 200,000-strong workforce in more than 35 countries worldwide.

Global Banking Technology (GBT):

Leads development of the next generation of integrated banking technology solutions to drive business growth for Commercial, Corporate, Investment Banking and Global Markets clients. GBT supports Bank of America Merrill Lynch clients through the end-to-end product lifecycle, including Sales, Relationship Management, and Commercial Loan and Lease Accounting Technology as well as regulatory data and the enterprises’ Wholesale Credit Transformation effort. GBT is responsible for the technology that drives key customer interfacing product channels across Cash Management, Payments, Lockbox, Card and Trade & Supply Chain Finance and globally throughout the U.S., EMEA, APAC, Canada and LatAm regions.

Overview:

A senior Business Analyst II (5+ years of IT experience) supporting Bank of America’s GBAM Technology Fulfillment and Servicing Data environments with specific responsibilities for GBAMT’s FAST applications.  The position will be supporting Bank of America’s GBAM Fulfillment and Servicing Platforms with specific responsibilities in support of the FAST application portfolio.

Responsibilities:

  • Business Partner facing roles developing the Fulfillment and Servicing Applications
  • Requirements gathering to translate business needs into technical requirements ensuring all impacted systems satisfy those business needs. 
  • Complete process engineering to understand and document current and target state business processes
  • Completing documentation of business and functional requirements design, process and data flows, business logic and rules, and use cases/stories
  • Proactively identifying application and process risks and then developing mitigation plans to resolve potential issues within the development lifecycle
  • Comprehensive system design and development support including:
    • Driving user interface design principles
    • Ensuring process optimization using workflow tools
    • Completing rule authoring and data validations
    • Data analysis and data mining capabilities
    • Development testing and system validation
    • Agile and waterfall methodology

Required Skills:

  • 5+ years of IT experience
  • 3+ years of Business Analysis experience supporting business units’ end-to-end application analysis
  • Ability to take ownership of processes and deliverables
  • Excellent written and verbal communication skills that can adapt to all levels of the organization
  • System process engineering
  • Data analysis skills including query authoring
  • Ability to work as a self-starter and part of a delivery team
  • Agile and Waterfall software delivery methodologies
  • Experience with MS Office, Visio, and Jira
  • Bachelor or Masters in Computer Science or related experience

Global Banking Technology - (GBT):

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

Bank of America Overview:

As one of the world’s leading financial institutions, we have 57 million customers ranging from individuals to businesses to governments and we are committed to growing responsibly. We’ve been building meaningful connections in Europe, the Middle East and Africa for 90 years, and you’ll find our 200,000-strong workforce in more than 35 countries worldwide.

Global Banking Technology (GBT):

Leads development of the next generation of integrated banking technology solutions to drive business growth for Commercial, Corporate, Investment Banking and Global Markets clients. GBT supports Bank of America Merrill Lynch clients through the end-to-end product lifecycle, including Sales, Relationship Management, and Commercial Loan and Lease Accounting Technology as well as regulatory data and the enterprises’ Wholesale Credit Transformation effort. GBT is responsible for the technology that drives key customer interfacing product channels across Cash Management, Payments, Lockbox, Card and Trade & Supply Chain Finance and globally throughout the U.S., EMEA, APAC, Canada and LatAm regions.

Overview:

A senior Business Analyst II (5+ years of IT experience) supporting Bank of America’s GBAM Technology Fulfillment and Servicing Data environments with specific responsibilities for GBAMT’s FAST applications.  The position will be supporting Bank of America’s GBAM Fulfillment and Servicing Platforms with specific responsibilities in support of the FAST application portfolio.

Responsibilities:

  • Business Partner facing roles developing the Fulfillment and Servicing Applications
  • Requirements gathering to translate business needs into technical requirements ensuring all impacted systems satisfy those business needs. 
  • Complete process engineering to understand and document current and target state business processes
  • Completing documentation of business and functional requirements design, process and data flows, business logic and rules, and use cases/stories
  • Proactively identifying application and process risks and then developing mitigation plans to resolve potential issues within the development lifecycle
  • Comprehensive system design and development support including:
    • Driving user interface design principles
    • Ensuring process optimization using workflow tools
    • Completing rule authoring and data validations
    • Data analysis and data mining capabilities
    • Development testing and system validation
    • Agile and waterfall methodology

Required Skills:

  • 5+ years of IT experience
  • 3+ years of Business Analysis experience supporting business units’ end-to-end application analysis
  • Ability to take ownership of processes and deliverables
  • Excellent written and verbal communication skills that can adapt to all levels of the organization
  • System process engineering
  • Data analysis skills including query authoring
  • Ability to work as a self-starter and part of a delivery team
  • Agile and Waterfall software delivery methodologies
  • Experience with MS Office, Visio, and Jira
  • Bachelor or Masters in Computer Science or related experience

Global Banking Technology - (GBT):

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21060953

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Vicki Ray

Referral Bonus:

0

Street Address

Primary Location:
401 N TRYON ST, NC, Charlotte, 28255