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Assistant Vice President, Site Support, Technology Infrastructure

Hong Kong, , Hong Kong

Job Description:

Your background

  • Bachelor degree holder in Computer studies or IT related disciplines

  • Have an extensive experience in trading and banking desktop support experience, trading floor experience is a plus

  • Knowledge of desktop operating systems, desktop hardware and infrastructure required to implement and support enterprise deployments

  • Knowledge of Desktop Services, security and access standards and practices

  • Project and event management skills

  • Analytical, problem solving, facilitation skills;

  • Positive attitude, self-motivated, able to work under pressure and accept challenges, supportive attitude for other teams

  • Willing to work in a team, able to work efficiently under pressure

  • Proactively plan ahead, adhere Operational Excellence and identify risk to be remediated

What you can expect

We have an exciting opportunity for a talented individual to join our HK Site Support team. This will be a Business facing role, providing you with opportunity to interact with various areas within our Business.

What you will do

  • Deliver Client Care experience while ensuring a managed, secure end user environment

  • Provide superior services to Executives, trading floor and non-trading floor users

  • Responsible for collaborating with Executive Admins and various technology teams to facilitate and resolve issues pertaining to Executive devices and productivity tools/software

  • Support various users through direct end user support or through projects that deliver changes to the end user environment

  • Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

  • Assist Service Delivery team in keeping desktops in compliance and updated with Bank standards and requirements – including and not limited to: Software Patches, Software upgrades, Hardware upgrades

  • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency

  • Availability for ad-hoc work after hours and on weekends where necessary

  • Ability to work in a high-pressure, fast moving environment

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H6

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • Bachelor degree holder in Computer studies or IT related disciplines

  • Have an extensive experience in trading and banking desktop support experience, trading floor experience is a plus

  • Knowledge of desktop operating systems, desktop hardware and infrastructure required to implement and support enterprise deployments

  • Knowledge of Desktop Services, security and access standards and practices

  • Project and event management skills

  • Analytical, problem solving, facilitation skills;

  • Positive attitude, self-motivated, able to work under pressure and accept challenges, supportive attitude for other teams

  • Willing to work in a team, able to work efficiently under pressure

  • Proactively plan ahead, adhere Operational Excellence and identify risk to be remediated

What you can expect

We have an exciting opportunity for a talented individual to join our HK Site Support team. This will be a Business facing role, providing you with opportunity to interact with various areas within our Business.

What you will do

  • Deliver Client Care experience while ensuring a managed, secure end user environment

  • Provide superior services to Executives, trading floor and non-trading floor users

  • Responsible for collaborating with Executive Admins and various technology teams to facilitate and resolve issues pertaining to Executive devices and productivity tools/software

  • Support various users through direct end user support or through projects that deliver changes to the end user environment

  • Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

  • Assist Service Delivery team in keeping desktops in compliance and updated with Bank standards and requirements – including and not limited to: Software Patches, Software upgrades, Hardware upgrades

  • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency

  • Availability for ad-hoc work after hours and on weekends where necessary

  • Ability to work in a high-pressure, fast moving environment

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21048847

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Marion Cecile Gouilly (グイー マリオン セシル)

Referral Bonus:

0

Street Address

Primary Location:
2 QUEEN'S RD, Hong Kong