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Project / Change Management Consultant -- Merchant Services Operations

Charlotte, North Carolina;

Job Description:

Merchant Services is newly formed line of business focused on providing, point of sale, online and security solutions for small business and GBAM clients. The Merchant Operations team provides onboarding, training and servicing and settlement processing to support this functionality. 

This role will be responsible for managing large scale, cross functional projects to support the Merchant Services Operations. Primary focus will be to support front office operational areas, including call center, client activations and on-boarding 

  

Role Responsibilities:

  • Strong project management skills, including the ability to prioritize work and meet deadlines

  • Demonstrated ability to be detail-oriented on business process concepts

  • Strong written and verbal communications skills; comfortable interacting with senior leaders

  • Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation

  • Analytical skills with ability to comprehend, document, evaluate and improve complex business processes

  • Self-motivation, self-direction, organizational skills and the ability to manage priorities without sacrificing quality or timelines

  • Ability to work in a fast-paced environment with strong attention to detail and accuracy

  • Effectively deals with ambiguity and adapts to changing circumstances

  • Ability to work with diverse team members in virtual environment

  • Proficiencies in Microsoft Office products (Word, Excel, PowerPoint, Visio) required

  • Communicates, influences, and negotiates both vertically and horizontally, within and outside the program’s sponsoring organization

  • Develops, maintains, and reports on an overall integrated delivery plan

  • Ensures compliance with all applicable Bank standards and FLU procedures relating to change management

    Required Skills:

  • 1 to 3 years of change management and program experience

  • Experience working on large-scale and complex people process and technology projects

  • Knowledge of Agile and PPRT(or similar project management tools)

  • Effectively deal with ambiguity and adapt to changing circumstances

  • Excellent written and verbal communication skills, including tailoring the message to the audience, and documenting findings and recommendations

  • Ability to manage multiple priorities in a fast-paced, matrix environment

  • Very strong self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines

  • Strong analytical and presentation skills; ability to synthesize data into actionable reports and communicate concepts

  • MS Office proficiency (Excel, PowerPoint, Word, Project, Visio)

    Desired Skills:

  • Knowledge and experience with the Bank of America’s Enterprise Change Management Policy and Standards and how the policy standards apply to both material and non-material change types. 

  • Experience with JIRA

  • Experience in effectively interacting with senior management

  • Bachelor's or graduate degree or equivalent experience

  • Project management certification (PMI), Six Sigma certification, or equivalent experience)

Enterprise Description

Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using Agile and six sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and Agile methodology. Will lead cross functional teams teams to achieve process or project objectives. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

M-F 8-5, must be able to work weekends for tech releases as needed

Referral Bonus Amount:

0

Job Description:

Merchant Services is newly formed line of business focused on providing, point of sale, online and security solutions for small business and GBAM clients. The Merchant Operations team provides onboarding, training and servicing and settlement processing to support this functionality. 

This role will be responsible for managing large scale, cross functional projects to support the Merchant Services Operations. Primary focus will be to support front office operational areas, including call center, client activations and on-boarding 

  

Role Responsibilities:

  • Strong project management skills, including the ability to prioritize work and meet deadlines

  • Demonstrated ability to be detail-oriented on business process concepts

  • Strong written and verbal communications skills; comfortable interacting with senior leaders

  • Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation

  • Analytical skills with ability to comprehend, document, evaluate and improve complex business processes

  • Self-motivation, self-direction, organizational skills and the ability to manage priorities without sacrificing quality or timelines

  • Ability to work in a fast-paced environment with strong attention to detail and accuracy

  • Effectively deals with ambiguity and adapts to changing circumstances

  • Ability to work with diverse team members in virtual environment

  • Proficiencies in Microsoft Office products (Word, Excel, PowerPoint, Visio) required

  • Communicates, influences, and negotiates both vertically and horizontally, within and outside the program’s sponsoring organization

  • Develops, maintains, and reports on an overall integrated delivery plan

  • Ensures compliance with all applicable Bank standards and FLU procedures relating to change management

    Required Skills:

  • 1 to 3 years of change management and program experience

  • Experience working on large-scale and complex people process and technology projects

  • Knowledge of Agile and PPRT(or similar project management tools)

  • Effectively deal with ambiguity and adapt to changing circumstances

  • Excellent written and verbal communication skills, including tailoring the message to the audience, and documenting findings and recommendations

  • Ability to manage multiple priorities in a fast-paced, matrix environment

  • Very strong self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines

  • Strong analytical and presentation skills; ability to synthesize data into actionable reports and communicate concepts

  • MS Office proficiency (Excel, PowerPoint, Word, Project, Visio)

    Desired Skills:

  • Knowledge and experience with the Bank of America’s Enterprise Change Management Policy and Standards and how the policy standards apply to both material and non-material change types. 

  • Experience with JIRA

  • Experience in effectively interacting with senior management

  • Bachelor's or graduate degree or equivalent experience

  • Project management certification (PMI), Six Sigma certification, or equivalent experience)

Enterprise Description

Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using Agile and six sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and Agile methodology. Will lead cross functional teams teams to achieve process or project objectives. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21041069

Band: H5

Manages People: No

Travel: Yes, 25% of the time

Manager:

Talent Acquisition Contact:

Robin Bennett

Referral Bonus:

0