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Merchant Services Transaction Risk Monitoring Executive

Phoenix, Arizona;

Job Description:

Job Description:

Lead the Merchant Services Monitoring Team responsible for Fraud losses for Bank of America covering ~100K merchant relationships, global footprint and managed across three separate platforms. Influence Policy and maintain end to end responsibility for procedures, controls, operational accountability, and measurement to execute best in class monitoring routines and urgency to limit aggregate fraud losses across the full portfolio. Develop and maintain relationships with partners including Global Financial Crimes, Corporate Credit, Small Business Credit, and others as applicable to share appropriate information to inform Fraud activities and investigations holistically across the Bank.

Required Skills:

  • 10+ years of Merchant Services or Payment experience with a focus on Fraud Prevention and Monitoring Management
  • Proven people management and talent development skills; ability to build and execute routines to drive accountability against clear expectations, ensure execution of required operational routines, as well as talent identification and development. 
  • Strong relationship management skills to navigate the complexities of aligning stakeholders, building consensus and resolving conflicts in a large, distributed organization; proven ability to influence peers/stakeholders and senior leaders across various lines of business
  • Proven ability to manage multiple and often competing priorities in a global environment
  • Ability to drive strategic initiatives with a track record of successful change and making difficult decisions
  • Proven ability to foster the Identify, Escalate, Debate Risk Culture
  • Proven ability to execute with accuracy, precision, and attention to detail
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Proven ability to manage and develop top talent
  • Proactive approach - ability to connect the dots, look across, and a love of problem-solving
  • Strong communication skills (presentation and influencer)
  • Ability to synthesize information in order to drive results
  • Ability to communicate complex ideas in a clear and concise manner, shaping the opinions and actions of key stakeholders and gaining their trust.
  • Participation in cross-functional teams and ability to work effectively in a geographically dispersed team

Preferred Skills:

  • College degree (BS or equivalent) in applicable field of study
  • Previous experience in Merchant Services or Payments
  • Understands the relationship between process and people and works to ensure processes maximize people time and skills and enables the team perform their jobs successfully.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

Job Band:

H3

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description:

Lead the Merchant Services Monitoring Team responsible for Fraud losses for Bank of America covering ~100K merchant relationships, global footprint and managed across three separate platforms. Influence Policy and maintain end to end responsibility for procedures, controls, operational accountability, and measurement to execute best in class monitoring routines and urgency to limit aggregate fraud losses across the full portfolio. Develop and maintain relationships with partners including Global Financial Crimes, Corporate Credit, Small Business Credit, and others as applicable to share appropriate information to inform Fraud activities and investigations holistically across the Bank.

Required Skills:

  • 10+ years of Merchant Services or Payment experience with a focus on Fraud Prevention and Monitoring Management
  • Proven people management and talent development skills; ability to build and execute routines to drive accountability against clear expectations, ensure execution of required operational routines, as well as talent identification and development. 
  • Strong relationship management skills to navigate the complexities of aligning stakeholders, building consensus and resolving conflicts in a large, distributed organization; proven ability to influence peers/stakeholders and senior leaders across various lines of business
  • Proven ability to manage multiple and often competing priorities in a global environment
  • Ability to drive strategic initiatives with a track record of successful change and making difficult decisions
  • Proven ability to foster the Identify, Escalate, Debate Risk Culture
  • Proven ability to execute with accuracy, precision, and attention to detail
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Proven ability to manage and develop top talent
  • Proactive approach - ability to connect the dots, look across, and a love of problem-solving
  • Strong communication skills (presentation and influencer)
  • Ability to synthesize information in order to drive results
  • Ability to communicate complex ideas in a clear and concise manner, shaping the opinions and actions of key stakeholders and gaining their trust.
  • Participation in cross-functional teams and ability to work effectively in a geographically dispersed team

Preferred Skills:

  • College degree (BS or equivalent) in applicable field of study
  • Previous experience in Merchant Services or Payments
  • Understands the relationship between process and people and works to ensure processes maximize people time and skills and enables the team perform their jobs successfully.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21025382

Band: H3

Manages People: Yes

Travel: Yes, 15% of the time

Manager:

Talent Acquisition Contact:

Jill Cox

Referral Bonus:

0