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Sr. Business Control Specialist (Risk Analyst), Core Infrastructure Technology

Charlotte, North Carolina;

Job Description:

Role Overview:

Are you passionate about working with a world class Technology Infrastructure team?  Technology Infrastructure Services (TIS) is hiring top talent to join our team.

TIS is responsible for all technology infrastructure needs of the enterprise, lines of business and regions. The teams design, build and operate end-to-end technology infrastructure solutions and manage critical systems and platforms across the bank. Teams manage technology operations related to midrange, mainframe, data centers, database, middleware, messaging, server patching, change management, event management, incident management and problem management, and oversee end-to-end engineering, cloud strategy, networks, automation and application services.

The Risk Analyst role will be part of the Technology Infrastructure Services – Foundational Services team. The team provides shared capabilities that connect all of the technology services and domains through common process, high-quality services and unified risk and controls governance.  Capabilities include monitoring and incident management, enterprise and IT service management software and tools services, management and oversight of Risk for TIS, and management and operation of the bank’s mainframe services

Job Description:

The primary role of the Risk Analyst will be leading the management of risk for the TIS organization by partnering with the leadership and their teams to apply subject matter expertise to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks across multiple risk disciplines including Issue Management, Exam Management, Process Risk & Control (PRC), Operational Losses, Third Party risks, Security and Application risk mitigation.

Candidates will be responsible to solve problems analytically by applying a mixture of risk and technology expertise to perform risk assessments, identify root causes in support of the technology control activities, and drive risk reduction in the respective technology teams.

The role requires strong communication and leadership skills, candidates are required to drive collaboration with teammates across organizations (Technology, Audit, GIS etc.) and with the leadership team to identify opportunities to improve.

Role Responsibilities:

Provide guidance, support and direction for SLT and their team to ensure risk matters are addressed in accordance with established risk routines and framework principles.

  • This includes:
    Establish consistent meetings and/ or communication updates to provide SLT and their DRs with status of existing and emerging risk matters

  • Immerse into the routines and monitor activities of the organizations support to identify potential risks and engage in risk dialogue.

  • Lead and/or participate in Meetings/forums with the SLT and their DRs to represent/advise on risk topics: participate in CIO peer Risk routines

  • Escalate Risks as needed to ensure appropriate risk mitigation outcomes

  • Ensure awareness of the status of key risk-related deliverables, including escalations or concerns

  • Highlight and enable awareness of risk-related initiatives or efforts that impact the SLT teams

  • Drive all aspects of risk issue development and documentation, from identification and engagement to approval. 

  • Monitor the health of open audit issues through their lifecycle, including action plan development and validation through Resolved by Line of Business review

  • Provide awareness of Regulatory/Audit/Compliance Exam announcements and scheduling during Risk Forums and support identification of Subject Matter Experts for Exam Evidence requests and assisting with SLT escalations as well as preparing SLT as needed.

  • Incorporate the regular review of PRC data into risk routines including monitoring the progress of under-performing processes and metrics; escalating as needed and identify underlying risks

  • Execution of Operational Loss program including root cause analysis, escalations for root cause debate, reviewing and advising on appropriate alignment of operational loss items to PRC Enter and updating ORCIT records for Ops Losses aligned to TIS

  • Engage in problem management activities to identify potential risks

Required Skills:

  • Risk Analysis skills (data and process):

    • Review risk data to Identify and evaluate thematic risks

    • Ability to influence outside of direct team to facilitate changes to control environment e.g. through review of incidents and losses.

    • Ability to challenge in a firm but non-confrontational manner

  • Organizational Skills:

    • Excellent organizational and multi-tasking skills to support monthly risk process while at same time addressing a variety of ad-hoc requests and issues as they arise.

    • Ability to work within tight deadlines and produce accurate and complete analysis

  • Communication:

    • Ability to deal and communicate at all levels within the organization.

    • Advanced communication skills (both written and verbal) to be able to drive and influence risk-based decisions

    • Ability to discuss and defend risk opinion to senior management and product lines

  • Other

    • 7+ years working in or with Technology

    • Risk management awareness

    • Critical thinking, creativity, and problem solving skills

    • Commitment to delivering excellence

    • Strong Power Point Skills

    • Proven experience in operations or project management

    • Highest degree of integrity / ethical standards and sound judgment

    • Proven ability to navigate and influence at all levels in the organization

    • Strong interpersonal skills and executive presence

    • Critical thinking and analytical skills

    • Bachelor's degree and/or equivalent experience

Desired Skills:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Knowledge of Global Technology & Operations organization

  • Understanding of risk and compliance routines

  • 5 years of risk and/or financial experience preferred

Core Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Overview:

Are you passionate about working with a world class Technology Infrastructure team?  Technology Infrastructure Services (TIS) is hiring top talent to join our team.

TIS is responsible for all technology infrastructure needs of the enterprise, lines of business and regions. The teams design, build and operate end-to-end technology infrastructure solutions and manage critical systems and platforms across the bank. Teams manage technology operations related to midrange, mainframe, data centers, database, middleware, messaging, server patching, change management, event management, incident management and problem management, and oversee end-to-end engineering, cloud strategy, networks, automation and application services.

The Risk Analyst role will be part of the Technology Infrastructure Services – Foundational Services team. The team provides shared capabilities that connect all of the technology services and domains through common process, high-quality services and unified risk and controls governance.  Capabilities include monitoring and incident management, enterprise and IT service management software and tools services, management and oversight of Risk for TIS, and management and operation of the bank’s mainframe services

Job Description:

The primary role of the Risk Analyst will be leading the management of risk for the TIS organization by partnering with the leadership and their teams to apply subject matter expertise to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks across multiple risk disciplines including Issue Management, Exam Management, Process Risk & Control (PRC), Operational Losses, Third Party risks, Security and Application risk mitigation.

Candidates will be responsible to solve problems analytically by applying a mixture of risk and technology expertise to perform risk assessments, identify root causes in support of the technology control activities, and drive risk reduction in the respective technology teams.

The role requires strong communication and leadership skills, candidates are required to drive collaboration with teammates across organizations (Technology, Audit, GIS etc.) and with the leadership team to identify opportunities to improve.

Role Responsibilities:

Provide guidance, support and direction for SLT and their team to ensure risk matters are addressed in accordance with established risk routines and framework principles.

  • This includes:
    Establish consistent meetings and/ or communication updates to provide SLT and their DRs with status of existing and emerging risk matters

  • Immerse into the routines and monitor activities of the organizations support to identify potential risks and engage in risk dialogue.

  • Lead and/or participate in Meetings/forums with the SLT and their DRs to represent/advise on risk topics: participate in CIO peer Risk routines

  • Escalate Risks as needed to ensure appropriate risk mitigation outcomes

  • Ensure awareness of the status of key risk-related deliverables, including escalations or concerns

  • Highlight and enable awareness of risk-related initiatives or efforts that impact the SLT teams

  • Drive all aspects of risk issue development and documentation, from identification and engagement to approval. 

  • Monitor the health of open audit issues through their lifecycle, including action plan development and validation through Resolved by Line of Business review

  • Provide awareness of Regulatory/Audit/Compliance Exam announcements and scheduling during Risk Forums and support identification of Subject Matter Experts for Exam Evidence requests and assisting with SLT escalations as well as preparing SLT as needed.

  • Incorporate the regular review of PRC data into risk routines including monitoring the progress of under-performing processes and metrics; escalating as needed and identify underlying risks

  • Execution of Operational Loss program including root cause analysis, escalations for root cause debate, reviewing and advising on appropriate alignment of operational loss items to PRC Enter and updating ORCIT records for Ops Losses aligned to TIS

  • Engage in problem management activities to identify potential risks

Required Skills:

  • Risk Analysis skills (data and process):

    • Review risk data to Identify and evaluate thematic risks

    • Ability to influence outside of direct team to facilitate changes to control environment e.g. through review of incidents and losses.

    • Ability to challenge in a firm but non-confrontational manner

  • Organizational Skills:

    • Excellent organizational and multi-tasking skills to support monthly risk process while at same time addressing a variety of ad-hoc requests and issues as they arise.

    • Ability to work within tight deadlines and produce accurate and complete analysis

  • Communication:

    • Ability to deal and communicate at all levels within the organization.

    • Advanced communication skills (both written and verbal) to be able to drive and influence risk-based decisions

    • Ability to discuss and defend risk opinion to senior management and product lines

  • Other

    • 7+ years working in or with Technology

    • Risk management awareness

    • Critical thinking, creativity, and problem solving skills

    • Commitment to delivering excellence

    • Strong Power Point Skills

    • Proven experience in operations or project management

    • Highest degree of integrity / ethical standards and sound judgment

    • Proven ability to navigate and influence at all levels in the organization

    • Strong interpersonal skills and executive presence

    • Critical thinking and analytical skills

    • Bachelor's degree and/or equivalent experience

Desired Skills:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Knowledge of Global Technology & Operations organization

  • Understanding of risk and compliance routines

  • 5 years of risk and/or financial experience preferred

Core Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21017692

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kimberly Rohn

Referral Bonus:

0