Responsible for the day to day operations of a team of Loan Line sales associates. Plans, directs, supervises and evaluates work flow and sales performance. Coordinated work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Will monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bids allowances or adjustments. Involved in hiring decisions and conducts performance appraisals. Champions Bank of America Spirit and consultative sales culture. Enthusiastically supports sales and Customer Care strategies. Fosters internal business partner relationships. Typically requires 3-5 years’ experience.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.
Required Skills: Must have these skills to be minimally qualified
Previous Management Experience in a high volume call center a plus
Shift:1st shift (United States of America)
Hours Per Week:40
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Located a short distance from Legacy Town Center, we shop at open-air markets, take the family to the Crayola Experience and enjoy the 800 acres of outdoor beauty at Oak Point Park preserve.