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Production Support Engineer

Charlotte, North Carolina

Job Description:

Job Description
We are seeking a highly qualified Production Support Engineer to perform Production Support responsibilities for a suite of applications, such as resolving incidents and acting on service requests.

Required Skills
8-10 years of experience in production support engineering in an enterprise (multi- Data Center) environments.
Experience in analyzing, debugging, and fixing application issues under pre-defined service-level agreements.
Ability to work under pressure; strong organizational skills; good judgment and decision making.
Ability to communicate in a clear, positive, service-minded manner with a variety of colleagues.
Experience using support ticketing systems is desirable.

Ability to establish positive, effective working relationships at all levels.
Self-starter takes ownership and accountability for assigned work.
Candidate should be articulate, outgoing, and have a dedication to documentation and detail.

Able to work during our Production environment maintenance hours outside of normal business hours.

Technical Skills

Experience in relevant technologies such as Oracle SQL, Splunk, AppDynamics, and monitoring & alerting.

Experience in developing Linux Scripts (shell, Perl).
Experience with ISO 8583 protocol, Banking, and Financial (Cards Domain - Transaction Authorization functionality).
Flexibility in work schedule to overlap with partners in other time zones.
Software development background is a plus (especially Linux, C, C++).

  Operation System
    Linux, HP non-stop
    Jenkins, Ansible, Bit bucket,  GIT
    json, XML, html, J2EE, LDAP, Java, SOAP, REST API, JBOSS, Apache, php

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
800 W TRADE ST, NC, Charlotte, 28255