We are seeking a highly qualified Production Support Engineer to perform Production Support responsibilities for a suite of applications, such as resolving incidents and acting on service requests.
8-10 years of experience in production support engineering in an enterprise (multi- Data Center) environments.
Experience in analyzing, debugging, and fixing application issues under pre-defined service-level agreements.
Ability to work under pressure; strong organizational skills; good judgment and decision making.
Ability to communicate in a clear, positive, service-minded manner with a variety of colleagues.
Experience using support ticketing systems is desirable.
Ability to establish positive, effective working relationships at all levels.
Self-starter takes ownership and accountability for assigned work.
Candidate should be articulate, outgoing, and have a dedication to documentation and detail.
Able to work during our Production environment maintenance hours outside of normal business hours.
Experience in relevant technologies such as Oracle SQL, Splunk, AppDynamics, and monitoring & alerting.
Experience in developing Linux Scripts (shell, Perl).
Experience with ISO 8583 protocol, Banking, and Financial (Cards Domain - Transaction Authorization functionality).
Flexibility in work schedule to overlap with partners in other time zones.
Software development background is a plus (especially Linux, C, C++).
Linux, HP non-stop
Jenkins, Ansible, Bit bucket, GIT
json, XML, html, J2EE, LDAP, Java, SOAP, REST API, JBOSS, Apache, php
Technology Infrastructure Organization:
Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.
Shift:1st shift (United States of America)
Hours Per Week:40
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