Back to search results

Senior Software Engineer

Gurugram, India

Job Description:

Overview (Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

The CSWT team leads the development of the next generation of integrated technology solutions for the company’s consumer and wealth management client-facing channels. Manages the Bank’s award-winning websites and e-Commerce initiatives. Responsible for the technology that drives key client-facing platforms and channels across Retail, Preferred, and GWIM including our Digital, Online, Mobile, Contact Center and Voice, Payments and Commerce, Fraud, Financial Center and Architecture Technologies.

The CTO team is responsible for all Retail, Preferred and Global Wealth & Investment Management (GWIM) business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation.

Job Description

With over 16K+ Automated Teller Machines (ATMs) in the US, Bank of America (BAC) has the largest ATM network in US. ATM Production support make sure all ATMs are available 24/7 and associated applications have highest availability to meet our external and internal costumer’s requirement.

Team complements with domestic team support from Global Business Services, India. ATM Prod Support provides technical and operational support to ATM and POS channels.


  • Participate/host calls independently
  • Participate in all routine production support activities 
  • Should be able to understand the problem
  • Host and Support change and Incident Bridge
  • Join reconvene bridges as per schedule
  • Ready to work in rotating shifts including weekend
  • Ready to work on Statutory/Other declared holidays


Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any: Not Mandatory

Experience Range: 2 – 4 years

Mandatory skills:

  • Experience in Core Java, SQL, ITIL, Unix
  • Experience in triaging high impact production issues
  • Tracking, Monitoring and Status Reporting of production issues
  • Ability to understand and follow the incident and problem management process
  • Basic knowledge on Unix environment
  • Advance knowledge in Excel
  • Communication skills

Desired skills:

  • Banking domain

Work Timings: Rotational Shift (06:30 a.m. to 09:30 p.m.)

Job Location: Gurugram

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
Infospace, Gurugram, 122016