90 minutes
Explore and improve communication skills in an office environment.
28 Best Practices for Email Etiquette in the Workplace2 minutes
Using best practices for email etiquette allows you to communicate clearly and make a positive impression on potential employers, business contacts and customers. In this article, we discuss why email etiquette is so important and we share 16 of the best practices for email etiquette in the workplace.
2 minutes
Having strong communication skills is essential for building both personal and professional relationships. In this guide, we'll discuss what nonverbal communication is, why it's important, how to read it and how you can improve your own nonverbal communication skills.
Communications Recording Part 1: Overview2 minutes
Understand why effective communication in a business environment is important.
7 minutes
Whether it be through formal or informal emails, reports, articles, executive summaries, letters or other messaging, writing is a large part of many professions, and our writing can determine how people view us as professionals.
Communications Recording Part 4: Balancing between listening and message delivery6 minutes
Communication is not just about sharing information. It is also about receiving it. Learn how to listen effectively so that you make others feel heard.
60 minutes
Improve your ability to interact with and meet the needs of customers.
10 Ways to Make Every Customer Interaction Positive2 minutes
Customers today have purchasing power like never before, which is why good customer interaction skills can make or break a brand.
3 minutes
A quick overview of the 4 ways you can improve customer interactions in ANY industry.
Customer Interactions Recording Part 2: Take Ownership5 minutes
Taking ownership shows the customer that you are confident and capable. Learn best practices that show your customers that you are willing to help have the best experience possible.
3 minutes
Making it easy for the customer involves addressing their short- and long-term concerns. Learn the 4 steps to help make it easy for your customer.
Customer Interactions Recording Part 5: Get it Right2 minutes
You are the first person in the company that your customer sees. Learn how to deliver on the customer’s request and get it right!
90 minutes
Use a road map of best practices needed to attain the job you want.
Grow Your Career Resource guide10 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
Event Recording: Harnessing Your Power with Lisa Nichols60 minutes
Motivational speaker, Lisa Nichols shares the power you have in harnessing your own career.
On Demand career training2 minutes
Goodwill offers virtual career training on demand so you can learn at your pace and on your schedule:
2 minutes
Constructing a compelling and visually appealing resume can be challenging, but a few strategies can help you use your resume as a showcase of what makes you the best candidate for a job. In this article, we describe 10 practical steps for building a resume that can show employers that you are the best fit for their position.
Grow Your Career Recording Part 1: Introduction7 minutes
In this video, we introduce the key elements of what it takes to grow your career and how to get in the right mindset to begin your journey.
Grow Your Career Recording Part 2: Present Your Best Self6 minutes
As you prepare to begin your career, there are some important things to keep in mind to present your best self. In this video we share how to cultivate a personal brand.
7 minutes
One of the most important steps in preparing for your career is writing a resume that speaks to your experience, education, and abilities. In this video, we break down the parts of a resume and what employers look for when reviewing resumes.
Grow Your Career Recording Part 4: Apply For A Job4 minutes
Standing out during the initial candidate search is key to get the interview. In this video, we help you understand the application process to help you improve your performance when applying for the job you want.
Grow Your Career Recording Part 5: Interview11 minutes
Each step in your job search has been preparing you for the interview for a potential position. In this video, we want to ensure your interview goes well by sharing best practices to properly prepare, ensure the interview itself is seamless, and then how to properly follow up in a meaningful way after it is over.
60 minutes
Learn to put your best foot forward when navigating stressful situations at work and in your personal life.
2 minutes
Resilience is what helps us thrive despite the curveballs life throws our way. Some of us are born more resilient than others, but everyone can get better at it. Here’s how.
60 minutes
Apply emotional intelligence skills in your personal and professional life to master influencing and build better working relationships.
15 minutes
Use this resource guide as a reference before, during, and after the virtual instructor led workshop.
60 minutes
Introduce learners to the key concepts of time management and task prioritization, and applying it to managing life priorities and accomplish goals.
Time Management Resource guide15 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
Coaching Tools 101: The Urgent Important Matrix - What and How To Use it!5 minutes
The Urgent Important Matrix is a powerful productivity and time management tool to help people manage their time more effectively. It divides tasks into 4 quadrants according to how urgent and important they are, which helps people understand where their time goes and be more productive with the time they have.
Priority Management - The Urgent/Important Matrix5 minutes
The Urgent/Important Matrix helps you look at your task list, and quickly identify the activities you should focus on. By prioritizing using the Matrix, you can deal with truly urgent issues, while you keep on working towards your goals.
5 minutes
You’ve got more going on than the same old free planners can handle. You need a clear line of sight on all those moving parts and a system to plan for and keep track of everything. Here is a seies of free downloadable planners to help yopu plan your day, week, month, Quarter and Year.
The Pomodoro Technique Really Works for Productivity5 minutes
The Pomodoro Technique is a time management system that encourages people to work with the time they have—rather than against it.
Time Management and Prioritization Recording Part 1: Introduction and Prioritizing9 minutes
Welcome to an introduction of the key concepts of time management and task prioritization, and applying it to managing life priorities and accomplish goals.
Time Management and Prioritization Recording Part 2: Planning3 minutes
In this video we will look at how planning can help you meet your goals. Learn how to clarify what you want, define the tasks to get there, schedule time work the tasks, and prioritize what needs to be done.
5 minutes
Now that we know what is important, what we want, and have created a plan to get it, learn how to make sure we protect our time so we do not get distracted as we go for it.
Time Management and Prioritization Recording Part 4: Procrastinating9 minutes
When we are on the road going after our goals, sometimes we get sidetracked and procrastinate. Learn what motivates us to go after our goals and how to manage our energy so we don't burn out.
60 minutes
Introduce learners to the basic concepts of critical thinking including what critical thinking is, the benefits & barriers to using it, and the basic process.
Critical Thinking Resource guide15 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
13 Easy Steps To Improve Your Critical Thinking Skills5 minutes
Critical thinking isn’t about being constantly negative or critical of everything. It’s about objectivity and having an open, inquisitive mind. Critical thinking means arriving at your own carefully considered conclusions instead of taking information at face value. Here are 13 ways you can cultivate this precious skill.
5 minutes
Decision making is the process of making choices by identifying a decision, gathering information, and assessing alternative resolutions. Using a step-by-step decision-making process can help you make more deliberate, thoughtful decisions by organizing relevant information and defining alternatives.
7 Steps of the Decision-Making Process in Management5 minutes
If you’re a manager or want to be one, the decision-making process in management positions demands more attention to detail. And to combat decision fatigue, you need to know what steps to take to make the best decisions possible.
5 minutes
Welcome to an introduction to the basic concepts of critical thinking including what critical thinking is, the benefits & barriers to using it, and the basic process.
Critical Thinking Recording Part 2: Benefits, Systems and Processes6 minutes
Learn the benefits of critical thinking, the two different ways our brains thinks when problem solving & the basic process our mind goes through when thinking critically.
Critical Thinking Recording Part 3: Tools for Critical Thinking8 minutes
Learn various tools you can use to improve your critical thinking skills: asking clarifying questions, finding root cause, how to prioritize your efforts, & understanding consequences.
60 minutes
Develop the skills and mindset to adapt to changes in the workplace and at home. This training aims to enhance an individual’s ability to adjust and thrive in any environment.
60 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
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DISCLAIMER: These trainings and materials are provided as a service to the community, “as is,” with no guarantee of completeness, accuracy, timeliness, or of the results obtained from the use, express or implied, including, but not limited to employment at Bank of America, warranties of performance, quality and fitness for a particular purpose. These trainings and materials should be regarded as general information intended for audiences over 17 years of age. ©2024 Bank of America Corporation. All rights reserved.