

Explore and improve communication skills in an office environment
7 communication skills you need to succeed in the workplaceWhether you’re an employee or a manager, effective communication is vital.
Communications Resource guideUse this resource guide as a reference before, during and after the virtual instructor led workshop.
Using best practices for email etiquette allows you to communicate clearly and make a positive impression on potential employers, business contacts and customers. In this article, we discuss why email etiquette is so important and we share 16 of the best practices for email etiquette in the workplace.
Having strong communication skills is essential for building both personal and professional relationships. In this guide, we'll discuss what nonverbal communication is, why it's important, how to read it and how you can improve your own nonverbal communication skills.
Improve your ability to interact with and meet the needs of customers
10 Ways to Make Every Customer Interaction PositiveCustomers today have purchasing power like never before, which is why good customer interaction skills can make or break a brand.
Trust is the foundation of any successful relationship and it's important to built it between you and your customers.
Customer Interactions Resource GuideUse this resource guide as a reference before, during and after the virtual instructor led workshop.
As the adoption of digital channels skyrockets, the businesses able to thrive are the ones that understand their customers’ needs and struggles, says this customer engagement leader.
Use a road map of best practices needed to attain the job you want
Constructing a compelling and visually appealing resume can be challenging, but a few strategies can help you use your resume as a showcase of what makes you the best candidate for a job. In this article, we describe 10 practical steps for building a resume that can show employers that you are the best fit for their position.
Grow Your Career Resource guideUse this resource guide as a reference before, during and after the virtual instructor led workshop.
Goodwill offers virtual career training on demand so you can learn at your pace and on your schedule:
Learn to put your best foot forward when navigating meetings and corporate events, as well as other areas of life
Learn six little words can help make resilience your default response to life's curveballs.
ResilienceLearn what resilience is and how you can improve it.
Resilience is what helps us thrive despite the curveballs life throws our way. Some of us are born more resilient than others, but everyone can get better at it. Here’s how.
“This workshop is AMAZING!! It gave me a new look
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DISCLAIMER: These trainings are provided as a service to the community, with no guarantee of the results obtained from the training, express or implied, including, but not limited to employment at Bank of America. These trainings should be regarded as general information. ©2023 Bank of America Corporation. All rights reserved.