Welcome to Career Readiness
Communications
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Communications Virtual Instructor Led Training
Explore and improve communication skills in an office environment
7 communication skills you need to succeed in the workplaceWhether you’re an employee or a manager, effective communication is vital.
Communications Resource guideUse this resource guide as a reference before, during and after the virtual instructor led workshop.
16 Best Practices for Email Etiquette in the Workplace
Using best practices for email etiquette allows you to communicate clearly and make a positive impression on potential employers, business contacts and customers. In this article, we discuss why email etiquette is so important and we share 16 of the best practices for email etiquette in the workplace.
Nonverbal Communication: 9 Types and How To Read and Use It
Having strong communication skills is essential for building both personal and professional relationships. In this guide, we'll discuss what nonverbal communication is, why it's important, how to read it and how you can improve your own nonverbal communication skills.
Customer Interactions
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Customer Interactions Virtual Instructor Led Training
Improve your ability to interact with and meet the needs of customers
10 Ways to Make Every Customer Interaction PositiveCustomers today have purchasing power like never before, which is why good customer interaction skills can make or break a brand.
This Common Communications Mistake Leads to a Decrease in Client Trust. Here's How to Avoid It
Trust is the foundation of any successful relationship and it's important to built it between you and your customers.
Customer Interactions Resource GuideUse this resource guide as a reference before, during and after the virtual instructor led workshop.
Why empathy is core to closing the customer experience gap
As the adoption of digital channels skyrockets, the businesses able to thrive are the ones that understand their customers’ needs and struggles, says this customer engagement leader.
Grow Your Career
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Grow Your Career Virtual Instructor Led Training
Use a road map of best practices needed to attain the job you want
How To Write a Resume in 10 Steps
Constructing a compelling and visually appealing resume can be challenging, but a few strategies can help you use your resume as a showcase of what makes you the best candidate for a job. In this article, we describe 10 practical steps for building a resume that can show employers that you are the best fit for their position.
Grow Your Career Resource guideUse this resource guide as a reference before, during and after the virtual instructor led workshop.
On Demand career training
Goodwill offers virtual career training on demand so you can learn at your pace and on your schedule:
- Job Search 101 – Get in the right mindset to increase your chances of job search success.
- Resume 101 – Learn how to translate your skills into an effective resume. Interview 101 – Do’s and don’ts and tips for interview success.
- Rock Your First 90 Days on the Job – You got the job but your work is just beginning!
Emotional Wellness
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Thriving Mind Virtual Instructor Led Training
Learn to put your best foot forward when navigating meetings and corporate events, as well as other areas of life
THE RESILIENCE MANTRA
Learn six little words can help make resilience your default response to life's curveballs.
ResilienceLearn what resilience is and how you can improve it.
20 Tips for Building and Cultivating Your Resilience
Resilience is what helps us thrive despite the curveballs life throws our way. Some of us are born more resilient than others, but everyone can get better at it. Here’s how.
“This workshop is AMAZING!! It gave me a new look
into my life and the workplace.”
– Anabelle, Past participant
DISCLAIMER: These trainings are provided as a service to the community, with no guarantee of the results obtained from the training, express or implied, including, but not limited to employment at Bank of America. These trainings should be regarded as general information. ©2023 Bank of America Corporation. All rights reserved.