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Your path to success
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Welcome to The Academy

The Academy helps many of our client-facing teammates across the company be successful through world-class onboarding experiences, coaching opportunities and an intense focus on career development.

Hear from teammates who have participated in The Academy

Talent Advisor

“I was looking for a career where I could grow within a company”

–Jennirys Liriano

As a Bank of America teammate, The Academy invests in you so you can succeed in your role and develop a dynamic, successful career at Bank of America

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Watch the video to learn Jenniry’s story

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Talent Advisor

“Just to know you have someone there supporting you and telling you–‘you can do it’, is extraordinary”

–Wilma Polo

No matter where you are in your career or what experience you bring to the organization, there’s a path for you

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Watch the video to learn Wilma’s story

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As a Bank of America teammate, The Academy invests in you so you can succeed in your role and develop a dynamic, successful career at Bank of America

How does The Academy support our teammates?

Support from The Academy is designed to help you master your current role through our onboarding programs. As you grow and learn, we work with you to further hone and develop your skills so that you are always learning and improving as you develop a career at Bank of America

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Unparalleled learning experience

Immersive programs create opportunities for teammates to grow and develop together

Distraction-free, dedicated training time helps learners absorb and retain information

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Personalized support

200+ Academy managers deliver subject matter through one-on-one support and training

Best-in-class training facilities are a career development destination for learning

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Ongoing focus on success

Robust and dynamic tools enable growth and development in employees in all stages of their career

Premium access to wide variety of competency and skill-based resources

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Technology-driven strategies

Virtual reality, practice environments and conversation simulators powered by artificial intelligence provide life-like training experiences

Dynamic surveys collect feedback in real-time to improve the learning experience

 

Each year, The Academy invests in the careers of more than 40,000 teammates.

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“I never looked at the ‘rise’ part [of my career] — it was really just the education part. It’s, how do I continue to learn, because if I stop learning, I stop getting better.” –Kowsky Georges

From a client service representative to managing high-impact financial centers in Manhattan, to his current role as a registered market leader, Kowsky Georges attributes his rise throughout our organization as a result of mentorship and our training and development offerings. “I never looked at the ‘rise’ part [of my career] — it was really just the education part. It’s, how do I continue to learn, because if I stop learning, I stop getting better.” Programs offered by The Academy gave him “honest time to self-reflect,” which allowed him to evaluate his strengths and discover opportunities to learn and grow.

And it hasn’t always been a straight path up. Kowsky recognizes the importance of moving laterally to deepen his skill set, and sometimes staying in a role a little longer to gain extra confidence. “It’s more like a jungle gym than a ladder.” The Academy has greatly helped him navigate this non-linear approach, helping him see his attributes and passions and focusing his growth around the areas that really matter to him.

For Kowsky, his passion is helping customers realize the potential in their lives. He remembers a time a woman came into his financial center wanting to know if she could take her baking hobby and transform it into a business. Kowsky connected her with a Small Business Consultant as well as a Merrill Financial Solutions Advisor, and through extensive conversation they determined that she could indeed pursue her dream. The customer was so overwhelmed and emotional that she put her head down on the table. “It’s a powerful moment that we have with clients to really make a difference, and we have to honor that responsibility. That’s the reason why that self-reflection and development is important."

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Kowsky Georges

Hear from leaders who have developed their careers at Bank of America

Talent Advisor

“I do think that Bank of America, from a leadership perspective our leaders have an innate desire to see people succeed”

–Yeneysi Linares, Performance Manager

As a Bank of America teammate, The Academy invests in you so you can succeed in your role and develop a dynamic, successful career at Bank of America

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Watch the video to learn Yeneysi’s story

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Our accolades

View our awards for The Academy

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