Credit Services Rep II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling moderately complex transactions and client issues for assigned accounts. Key responsibilities include collateral monitoring and cash movement. Job expectations include accurately handling detailed instructions and executing a high volume of moderately complex tasks. Handles moderately complex customer problems and issues for assigned accounts. Requires a minimum amount of day-to-day supervision. Is able to handle detailed instructions under pressure and a relatively high volume of credits. Has a well-developed expertise/knowledge, but not yet considered to be the "expert" for the assigned area. Has a good working knowledge of the various credit-related products and a good understanding of loan/credit documentation. Takes initiative to work through issues. Is able to perform well in a cross-functional team environment. Typically requires at least 4 to 6 years of experience.

Responsibilities:

• Posts collateral information to system of record

• Balances collateral between system of record and borrowing base

• Monitors daily cash movement to and from client loan accounts

• Handles daily cash processing with oversight from team leader and quality assurance

• Sets up fixed-rate client loan requests

• Handles a less complex portfolio of direct, agented or bought participations

Specific Job Responsibilities:

• Customer service representative responsible for a dedicated portfolio of asset based loan facilities.

• Process, analyze and evaluate daily client activity, monitor the receipt of client reports, review the content for irregularities and/or discrepancies and follow up with the client and Loan Officer.

• Reconcile client Accounts Receivable aging, perform ineligible calculations for Accounts Receivable and Inventory collateral accurately, timely and in compliance with Loan Servicing Standards.

• Process loan and collateral transactions

• Monitor Libor loans.

• Reconcile Letter of Credit Information with detail.

• Reconcile interest and fees with maturity and due dates.

• Prepare/verify Participation principal, interest and fee settlements.

• Review loan documentation.

• Perform assigned functions/tasks within the team.

Required skills:

• 1 year of Commercial or Consumer credit fulfillment, servicing, operations or lending experience

• 1 year customer service experience

• Information Seeking (goes beyond questions that are routine or required in the job)

• Ability to identify issues and trends and escalate risk

• Accountable, Takes Ownership

• Quick learner with aptitude and ability to adjust to a dynamic technological environment

• Proficient knowledge of Microsoft Office

Desired Skills:

• Asset Based Lending experience

• Commercial credit fulfillment, servicing, operations or lending experience

• Four (4) year College Degree (college level accounting courses) or 3 to 4 years related experience, or equivalent

Skills:

• Attention to Detail

• Customer and Client Focus

• Data Collection and Entry

• Recording/Organizing Information

• Adaptability

• Analytical Thinking

• Issue Management

• Oral Communications

• Written Communications

• Collaboration

• Legal Structures and Legal Forms

• Prioritization

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: