Markets Support Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

LOB Description:

An excellent opportunity to join the AMRS FX Operations Service Team based in Charlotte. The roles primary focus is to develop relationships with our highest tiered Institutional and Corporate clients. With a focus on developing market leading client service, balanced with an optimal, highly automated, post trade experience across settlement and Post settlement processes, including trade confirmation matching and settlement.   

•Deliver market leading client service to our high priority clients, whilst supporting our internal business partners.
• Deliver right first time settlement across FX products.   Minimizing the impact of settlement breaks through swift resolution and mitigating actions. 
• Reporting on and clearing cash breaks. Analysing and resolving a wide variety of  operations challenges.
• Point of contact for key internal stakeholders including Sales, Trade Support & Client Service teams (OCRM).
• Adding value though implementation of improvements to client experience, system infrastructure and control environment by playing a key role in delivery of the client service strategy.
• Performing root cause analysis to deliver incremental efficiency and capacity realization.   

Responsibilities:

• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Improves and simplifies the client experience, reducing manual touchpoints
• Supports the implementation of new processes to improve the overall business operating model
• Identifies and flags potential risks in a timely manner

Required Qualifications:

• Professionally tenured associate, who demonstrates intellectual curiosity and ownership; constantly strive for operational excellence, and is a positive culture carrier.
• Experience working in a financial institution in an Operations environment supporting FX or other institutionally traded financial products.
• An effective and clear communicator across various levels within the organization with an ability to influence positive outcomes.
• Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.

Desired Qualifications:

• Self-motivated individual who demonstrates and encourages collaboration within and beyond the team.
• Excellent attention to detail and minimal history of errors. Holds self and others accountable for high performance standards.
• Logical approach to problem solving; a hunger for process improvement and intellectual curiosity.
• Experience in collaborating with a varied group of stakeholders to understand and develop business needs.
• Continuous learner with commitment to drive innovation within the team to support the firms priority clients.

Skills:

• Attention to Detail
• Written Communications
• Data Collection and Entry
• Oral Communications
• Record Keeping
• Recording/Organizing Information
• Strategic Thinking
• Active Listening
• Decision Making
• Negotiation

Shift:

Hours Per Week: