Analyst II - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:
Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

Position Summary:

We are seeking a detail-oriented and analytical Business Analyst to join our technology team. The business analyst will serve as a bridge between business stakeholders and technical teams, ensuring that requirements are clearly understood, documented, and translated into effective technology solutions. This role involves gathering and analyzing business needs, defining functional and non-functional requirements, and collaborating closely with developers, QA and business partners to deliver high quality systems and enhancements

Key Responsibilities:

• Own and prioritize the product backlog to maximize business value
• Collaborate with stakeholders to gather needs and align priorities
• Translate business requirements into actionable user stories with clear acceptance criteria
• Partner with development teams to ensure delivery meets expectations
• Track KPIs and validate product outcomes against goals
• Facilitate sprint planning, reviews, and backlog refinement
• Make scope and priority decisions to optimize delivery
• Support Responsible Growth through client-focused, scalable solutions

Required Qualifications:

• 5+ years of experience as a business analyst
• Bachelors Degree or equivalent qualification
• Strong understanding of software development life cycle (Agile, Scrum, Waterfall)
• Be able to perform analysis independently by writing SQL queries
• Proficiency in requirements gathering, business process modeling, and documentation
• Experience in writing user stories, uses cases and acceptance criteria
• Familiarity with tools such as Jira & confluence
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication skills; able to work with both technical and non-technical partners

Desired Qualifications:

• Prior experience of working in Investment Banking be a plus

Shift:

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