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Apprentice

Mumbai, India;
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Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Job Description

The Application Production Services & Engineering (APSE) organization meets the needs of Bank of America’s clients and employees by working alongside development technology teams to design, implement and support cutting-edge applications and infrastructure. Our APSE teams provide application support services and engineering, alongside Core Technology Infrastructure (CTI) team to ensure availability of services such as network, cloud and compute capacity, enterprise storage and databases used to host trading applications, payment systems, mobile applications, and other end-user applications. Additionally, our APS&E teams also provide non-technical services such as market data services & operations, business operations, portfolio & infrastructure delivery project management, incident, change and problem management.

Our focus is on providing our clients with innovative, safe, and secure solutions by leveraging the most advanced technology tools, coupled with the creativity of our technology teams. Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technical Analysts will build foundational experience in network, systems, application, access requests, production support, or security engineering.

Skills exposure/Opportunity to work in areas such as:

  • Production Support: L1/L2 support, ITIL, Incident Management, IBM WebSphere, Mainframe, Unix, Autosys, Dynatrace, Splunk, Triage, incident coordination, log analysis

Responsibilities:

Candidates will get an opportunity to work with APS&E, Performance Engineering & Capacity Management group for analyzing performance/capacity/tools development of multiple applications in an agile environment.

  • Provides support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents.
  • Understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring any impacts to those experiences regardless of where the root cause of the impact lies.
  • Application Monitoring - Respond to alerts & incidents, and escalate in a timely manner
  • Understand the basic functionality of Business and its dependent upstream and downstream requirements – work with key stakeholders to ensure that the business queries are answered and resolved within defined SLA
  • Working to resolve problems and incidents of varying complexity to enable smooth operation
  • All aspects required to process batch production within application services
  • Proactively monitor application availability, performance, response time, exceptions, faults and failures using a range of proprietary as well as third party monitoring tools
  • 24/7 Production control to ensure applications are available and running at peak efficiency
  • Provide usage trend analysis and status reports
  • Be part of incident Triages, provide relevant information and proper communication to stakeholders

Requirements:

Educational Qualifications: Eligible Final year students from the Class of 2026 ONLY

  • Degree Type: Bachelor’s Degree
  • Major Specialization: Computer Science, Computer Engineering, Information Systems, or similar degree of relevance
  • CGPA: 80% in the last semester OR CGPA of 8 on a scale of 10 in the last semester with no pending backlog subjects at the time of applying with us

Certifications: N/A

Work Experience: N/A

Foundational skills: Good to have a background or knowledge in programming / scripting (e.g., Python, XML, JavaScript, Windows PowerShell), basic operating system commands (e.g., Windows / Linux) and databases (e.g. SQL), and analyzing datasets (e.g., Excel, SPSS, SAS etc.), Cloud DevOps skills.

Desired Skills:

  • Java / J2EE, .NET, C#, VB .Net, ASP.NET, IIS and Azure, Unix, Linux, Shell Scripting, AutoSys, Mainframe, JCL, CA7 etc.
  • Familiarity with IT infrastructure i.e. Networks, Storage, Unix systems
  • Knowledge of ITSM / ITIL processes with good production support mind-set
  • Basic understanding of SQL queries and databases (MSQL, Oracle etc.)
  • Understanding of SRE capabilities, Splunk, AppDynamics, Dynatrace, Perfmon, LoadRunner Enterprise- LRE (Performance Center) etc
  • Good analytical skills, problem solution mindset and ability to recognize areas for automation and optimization
  • Learning - ability to pick up new skills and functionalities and work independently
  • Have the willingness and aptitude to work in global distributed teams

Learn more about this role

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Full time

JR-25041814

Manages People:

Age requirement: Must at least be 18 years of age.