Operations Project Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for supporting project or testing activities in an operation department or Line of Business, researching and documenting organizational reviews, and conducting workflow analysis, data preparation, and triggering. Key responsibilities include pulling testing output and comparing to templates/requirements, opening defects, updating statuses, and analyzing data. Job expectations include resolving complex problems based on business knowledge and defined project guidelines, executing test scripts, and partnering with Development teams to resolve defects.

LOB Job Description:

This role will support change management routines for full scope of GWIM's Managed Trading Applications and Architecture. Responsibilities for this role will include:

• Drive test plans and test scripts creation and ensure data is staged for pipeline and production testing (weekend availability for testing required during project release weekends)
• Provide post-production testing (where applicable) and monitoring support to ensure any issues encountered are adequately documented, communicated, and resolved with technology and business.
• Ability to develop strong partnerships and relationships including full coordination with business partners; fully accountable for engaging the appropriate partners to drive the work and deliver against expected outcomes. 
• Partnering with stakeholders to assess and prioritize business needs/requirements to maximize impact.
• Strong facilitation skills, communication with impact, cross functional business and stakeholder engagement, and ability to influence decisions to achieve desired results.

Responsibilities:

• Supports the Testing team in gaining an understanding of changes being executed, writing and executing scripts, completing data preparation, and conditioning and triggering events
• Leads the resolution of defects, providing necessary documentation, and communicating with Development resources and project stakeholders on resolution and retest statuses
• Coordinates with the business to execute on defined project tasks, including tracking of deliverables and their statuses, measuring progress against ongoing success measures, and escalating roadblocks in a timely manner
• Analyzes current state processes, operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Manages and administers key activities to support medium to large projects, such as coordination of change related activities, reporting, and testing
• Communicates at all levels with business owners, stakeholders, and subject matter experts on all matters related to projects, such as the project plan, risks, issues, scope, assumptions, gap analysis, business requirements, and development of test plans and scripts

Required Qualifications:

• Ability to maintain strong relationship management and communication with internal and external partners.
• Strong proficiency in PowerPoint and Excel.
• Analytical skills to research and solve business problems through requirements and testing.
• Accountability for defect management and resolution through the lifecycle of the project.
• Ensure detailed test plans and test scripts are created and data is staged for pipeline and production testing.
• Ensure changes are communicated to all stakeholders through written communication or provided through live presentations (ex. demonstrations and / or business status update meetings.
• Knowledge of navigating through Jira and familiar with the creation of Epics and Stories.

Desired Qualifications:

• Familiarity with Agile methodology and experience updating Epics/Stories in JIRA.
• Excellent interpersonal and collaboration skills.
• Proven background in project management and business analysis.
• Ability to anticipate future business needs and maintain a continuous learning mindset.
• Skilled at navigating diverse viewpoints to determine optimal solutions.
• Communicate complex issues clearly and effectively.
• Lead by example through open dialogue and productive interactions.
• Commitment
• Experience in financial services or trading operations is a plus.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: