Assistant Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*
 

What is Authentication?

Authentication is the technology, strategies, and analytics we use to determine if a returning customer is the “true” customer or a criminal pretending to be a customer. 

Why is it important?

One of the main challenges facing financial services in the coming years is the increase in identity theft related fraud.  Customer authentication is one of the “must win” battles for banks in the fight against this fraud trend.  It is also a challenging as it is a very dynamic space where companies must figure out how to adapt to changes in fraud risk, new digital transaction channels, and shifting customer expectations.   The companies that fail to stay keep up will find themselves struggling to protect themselves and their customers from fraud… and will also struggle to deliver on customer experience. 

Job Description*

Bank of America is investing heavily in authentication in order to become a leader in this space.  As part of that we formed a dedicated team to transform the authentication strategy and culture.  This small team, the Consumer & SBB Authentication Team, is tasked with designing and leading a multi-year transformation effort to transform our approach to customer authentication.  We are investing heavily in the talent, technology, and analytics needed to build industry-leading capabilities.  We need your help to make that happen!

Responsibilities

Experienced analytical professional to join our team as a Fraud Strategy Analyst.  In this role, you will be expected to determine if a returning customer is the “true” customer or a criminal pretending to be a customer. 

The role will be responsible for several key areas:

• Leverage advanced analytic tools to understand the performance of authentication strategies, fraud trends, and identify opportunities
• Assess the new vendor authentication solutions in the marketplace and determine how they might fit in BofA’s strategy
• Lead the analysis of high-profile fraud cases or organized fraud attacks to identify vulnerabilities and inform future innovation
• Partner across information technology, product, and operations business units to implement and assess strategy changes 
• Actively stay abreast of industry trends within fraud and cybersecurity and determine key industry benchmarking dimensions

Requirements

Education – Bachelors/Masters degree-preferably in Computer science/Statistics.

Experience – 3-9 years of experience in Data mining & Analytics with good exposure to BFSI clients.

 At least 3 years of experience in Data Analytics, interacting with US teams will be preferred

Foundational skills –

• The candidate must have intermediate to advanced knowledge of SAS and SQL.
• Must have 3 to 9 years of relevant experience in analytics.  Strong preference working in financial services, particularly fraud or cyber security.
• Candidate must have a proven track record of building and deploying analytical solutions that have resulted in material financial results.
• Ability to work in a fast-paced, dynamic environment is critical. 
• Must have exceptional organizational, project management and communications skills.

Desired skills –

• Familiarity with other programming languages such as Python, R or Java will be preferred. 
• Knowledge of data extraction tools such as Hive or HUE will be preferred.

Shift Timings : 11 30 AM to 8 30 pm/ 12:30 PM to 9:30 PM

Location: Chennai/Mumbai/Gift City (Ahmedabad)/Hyderabad