Production Specialist III

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling complex files and effectively preventing client escalations. Key responsibilities include performing various production and support functions, accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, and leveraging reporting to perform job functions with strong understanding of metrics across multiple workstreams and systems.

Responsibilities:• Addresses issues in production proactively and handles complex client escalations

• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

• Performs complex research to remediate issues

• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

• Thinks critically and suggests process improvement recommendations

• Acts as a subject matter expert or first point of contact for other employees

• May perform system testing

Skills:

• Attention to Detail
• Business Acumen
• Credit Documentation Requirements
• Customer and Client Focus
• Recording/Organizing Information
• Collaboration
• Oral Communications
• Prioritization
• Credit and Risk Assessment
• Written Communications

Job Description:

Primary responsibility is to work a pipeline of assigned collateral that will require interpretation of FEMA Flood zone data the Ideal candidate will be dedicated to getting the job done accurately and efficiently and accept responsibility for fulfilling commitments. Setting high personal work standards and managing daily activities to meet deadlines is paramount to daily job functions. Candidate will demonstrate accuracy and thoroughness in all areas of responsibility and ensure strong collaboration with business partners to ensure that we deliver timely for our customers and clients.

Additional Responsibilities:

• Work all assigned Credit Center engagements within required SLA based on complexity  (number of collateral, address type, etc.).
• Respond timely to all communications from the FLU regarding Credit Center engagement status update requests.
• Ensure accuracy of all determinations being returned to the FLU (whether requested manually or through automation), including recognition of multi tranche scenarios and updating collateral for split determinations.
• Review the Engagement Comment Log prior to returning a Credit Center engagement to the FLU to ensure requests from the FLU are being considered.
• Utilize the Engagement Comments Log to document actions and provide updates using clear and specific language.
• Completes primary financial booking and initial loan funding. Maintains primary responsibility for accuracy of documentation and SOR financial data, timely delivery of documents, and elimination of controllable re-work.
• Interfaces with company vendors, legal counsel, line partners and clients to ensure world-class documentation accuracy.
• Manage document pipeline and archive into respective repositories.
• Maintain timeliness and quality to business standards.
• Document ALL engagements with detail of work.

Required Qualifications:

• 1 + years of previous Loan Documentation, Underwriting or Credit Risk experience.
• Basic operations knowledge with previous insurance, commercial or consumer banking experience or equivalent education
• Must be a team player and promote consistent collaboration.
• Strong oral and written communication skills
• Proficient with Outlook, Excel, PowerPoint and Word
• Able to learn and adapt quickly, hold self and others accountable for high performance standards.

Desired Qualifications:

• Previous experience as an Insurance Agent or Customer Service Representative

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: