Transaction Management Ops Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

Responsibilities:

• Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables

• Provides day-to-day training and coaching to team while addressing employee inquiries and escalations

• Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate

• Conducts quality assurance reviews and provides routine supervisory manager approvals

• Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions

• Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management

• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

Skills:

• Attention to Detail

• Customer and Client Focus

• Oral Communications

• Prioritization

• Problem Solving

• Written Communications

• Account Management

• Analytical Thinking

• Coaching

• Mentoring

• Research

• Result Orientation

LOB Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit

• Provides functional expertise knowledge to projects or initiatives relating to the business unit

• Manages team workload and provides general oversight and direction to team Maintains internal, operational, and financial controls and works within risk appetite of the business unit

• Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Skills:

• 2–3 years of experience relating to cost basis, 1099-B tax reporting, or client reporting within a financial services or wealth management environment.

• Coaching: The ability to support a client or employee in achieving a specific personal or professional goal by providing training, feedback, and guidance. 

• Drive Engagement: The ability to motivate others (live or virtually) to be creative, to overcome challenges and resolve conflict to deliver improved outcomes.

• Relationship Building:   The ability to develop, establish, and maintain ethical connections and long term strategic relationships with individuals throughout the company to assist in achieving work-related goals and business objectives and to enhance decision making in business units throughout an organization.

• Research: The ability to gather information about a topic, review, analyze and interpret the results to support a recommendation or solution.

• Knowledge of various product types (Equities, mutual funds, fixed income, mortgage-backed investments, etc) within an operations setting. 

• Written/Verbal Communications: The ability to clearly convey information in written form through email in a way that easily enables the resolution of a request.

• Excellent organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.

Shift:

Hours Per Week: