Senior Solution Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy and ensuring technology solutions comply with applicable system design enterprise standards. Job expectations include advocating and advancing modern and automated practices and promoting exceptional design, engineering and organizational practices.

Service Design & Delivery engineer oversees delivery of collaboration and productivity solutions at the bank, for example M365 product suite, voice, and video solutions.) The role requires technical knowledge and process expertise to examine what’s needed to introduce or the bank’s collaboration and productivity service. The goal is ensuring programs and/or projects are delivered end-to-end (design, build, operate) with high quality, focus on user experience, proper processes, and required security and compliance controls based on collaboration with bank’s teams.

Responsibilities:

• Provides solution design feedback to Solution II, Development Operations II, and Site Reliability Engineers and manages solution delivery as relevant to teams
• Facilitates solution-driven discussions, leads the design of complex architectural components, and finds creative solutions using knowledge of the domain and operational constraints
• Leads rapid shaping of infrastructure and application architecture to solve for emerging business requirements, ensuring design is flexible and modular
• Designs solutions that are compliant all relevant risk, financial, and compliance polices, and standards
• Manages the application performance in production (application health, resiliency, performance, security, enterprise data management standards, audit exams and reviews)
• Participates in various steering committees for technical and infrastructure service domains
•  Manage overall program execution and program health inclusive of tasks, risks, dependencies, and impediments.
•  Accountable for end-to-end plan ensuring delivery by expected date.
• Collaborate with cross-functional teams to identify and prioritize dependent tasks, track open deliverables to closure.
• Engage and support bank and vendor teams to define critical tasks and inter-dependencies needed to deliver. 
• Track watch items, issues, and risks with corresponding mitigation plans for disposition before implementation.
• Track user experience testing and document results, if required.
• Manage user migration, communication, and training for programs as required.
• Drive development of service management measures and KPIs as required.
• As needed, document improvement plans over the course of delivery.
• Prepare briefing notes, reports, program updates, and action plans for Senior Management

Required Qualifications:

• Demonstrated experience delivering M365 or Regulated Messaging Services preferred, or equivalent technical projects.
•  Ability to work well with other bank team members to deliver on their tasks.
• Strong communication (written and spoken skills).
• Expert organizational skills and analytical skills.
• Effective attention to detail and ability to determine course of action as required.
• Ability to learn bank’s system and tollgates needed to perform role; knowledge of Jira preferred.
• Interact effectively with teams, internal customers, and leadership as needed.
• Handle multiple projects simultaneously.
• Proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio
• 7-10 years’ experience working on technology initiatives.
• Bachelor’s degree preferred.

Skills:

• Analytical Thinking
• Collaboration
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Architecture
• Automation
• Influence
• Risk Management
• Technical Strategy Development
• Adaptability
• Application Development
• Business Acumen
• DevOps Practices
• Production Support

Shift:

Hours Per Week: