Technology Services Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.

This job is responsible for the co-leadership of a Platform Services team within MAPS ETCS. The role focusses on 3 key areas:

• Change & Release Management, Observability and Engineering Solutions. The role will primarily focus on providing functional leadership of the AMRS Platform Services team. The role will provide guidance to MAPS and CIO teams to get Change and Release operating in a uniform manner across all the ETCS lines of business, tracking adherence to policies, procedures, and standards. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.

Responsibilities:

• Resolving Release management scheduling conflicts across multiple LOBs competing for the same resources
• Drive an improvement in the adherence standards and policies surrounding Technology Changes
• Drive innovations that help to converge the practice of multiple unrelated LOBs towards a common Change and Release practice
• Ensures open communication across the global team, ensuring the best utilization of our resources for release work
• Helps drive observability improvements and the adoption of the APS&E Observability goals across the applications managed by MAPS ETCS Teams
• Helps APS&E teams adopt new tooling being shared by the Engineering Solutions team
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

Required Qualifications:

• 10 + years strong experience managing both business and technology stakeholders
• 10 + years strong technical expertise in understanding processes and using technology to solve inefficiencies
• 10+ years people managements (functional leadership – not necessarily line managed)
• 5+ years project management experience in Financial Services Technology/FinTech

Desired Qualifications:

• Deep understanding of Technology Change and Release principles, and the management of risk surrounding these
• Good working knowledge of level understanding of Jira and agile work management
• Able to operate as a Product Owner and can negotiate with developers and technology stakeholders to get beneficial outcomes
• Excellent people management and communication skills
• Very organized and unflustered under pressure

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

Hours Per Week: