Senior Technology Manager - Head of Hardware - Computer and Storage

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Additional Responsibilities:

• Manages a team of technical subject matter experts around consistent hardware (including appliances) delivery and deployment certification and automation capabilities.
• Designs, evaluates, and implements a mixture of hardware and software solutions to help realize the strategic direction toward a converged infrastructure stack at scale.
• Drive automation of manual processes and creation of real time dashboards and reporting as necessary.
• Drives and defines a broad culture of “what good looks like” in the scope of hardware design, validation, and testing and ensures alignment and socialization broadly to consuming downstream areas and partners.
• Understands, documents, and maintains key processes including requirements, understanding of what is being produced, what is being consumed, and by whom, how, and when.
• Define and drive a culture of documentation, knowledge transition, and open information sharing within the team and organization to drive key performance improvements across functional areas and to ensure long-term supportability of robust technical solutions being built and operated.
• Manages relationships with key business and technology partners and vendors for technical products and understands the work deliverables and performance of the Technology Management team by following outcomes from business and client feedback.
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers by sponsoring opportunities that improve processes, staying close to teams and their experiences, and identifying new opportunities to enhance efficiency and gain a competitive advantage.
• Conducts organizational and team level resourcing and financial management activities, establishes target outcomes through objectives and key results, tracks strategic technology outcomes aligned to the portfolio strategy, and promotes the organization and its resources to achieve them.
• Defines, socializes, and measures against key team and organizational metrics to help establish performance goals and delivery measurement and expectations for the team and functional area.
• Facilitates performance and career development of teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills.
• Establishes a culture of compliance management, ensuring the organization is compliant with all applicable controls, policies, and standards.
• Adhere to all applicable controls, policies and standards, procedures and processes to ensure alignment and adherence within established and identified risk limits.
• Proactively assess its capabilities and delivery targets to ensure delivery aligns with organizational goals, performance targets, SLAs and OLAs, capacity, and demand management goals.
• Self-identify material shortcomings and required improvements in organizational performance capabilities consistent with our goal to find issues and remediate them in a timely manner.
• Management of Cloud and Data Center Services Application Inventory Tools (AITs) within the organizational scope and necessary adherent to all expected enterprise processes and procedures.

Required Qualifications:

• Requires 10-12+ years of applicable experience in the areas below
• Software Development and Engineering
• Infrastructure Delivery
• Hardware Architecture and Design
• Process Optimization
• Automation
• Technical Strategy Development
• Analytical Thinking
• Requirements Gathering, Understanding, and Summarization
• Effective Communications, both Written and Verbal
• Financial Management
• Influence
• Results Oriented
  • Risk Management
  • Collaboration
  • Data Management
  • Stakeholder Management

Desired Qualifications:

• Thinks Strategically: Considers business priorities to form fact-based opinions and sound recommendations.
• Deep expertise in virtualization, automation, and converged infrastructure products and solutions
• Familiarity with application and infrastructure CI/CD
• Expertise in testing and automation validation
• Deep expertise in cloud platforms (e.g., AWS, Azure), operational telemetry, and modern SRE practices.
• Experience in managing teams and delivering results in a complex and large-scale enterprise environment.
• Experience working in a highly regulated environment. 
• Strong leadership presence with ability to influence across engineering, security, risk, and business teams.
• Familiarity with modern product and agile operating models, and how to deliver at speed and scale within these models.
• Experience driving a vision implementing products and services aligned to an enterprise strategy, risk models, and at scale.
• Ability to recognize implementation planning opportunity to optimize cross-project dependencies for greater efficiency in project delivery.
• Holds self and others accountable for high performance standards.
• Maximizes the potential in people.

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

Hours Per Week: