Transaction Management Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures

• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service

• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions

• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills:

• Attention to Detail

• Customer and Client Focus

• Oral Communications

• Prioritization

• Problem Solving

• Account Management

• Analytical Thinking

• Coaching

• Written Communications

• Mentoring

• Research

• Result Orientation

Line of Business Job Description:

• The Equity Operations Specialist is responsible for all daily settlements of employee stock option exercises and restricted lapses, as well as the accurate and timely processing of all recordkeeping and administrative activities for our Institutional Equity compensation and Employee Stock Purchase Plans.

• Responsible for daily settlement of option exercise, restricted and performance lapses, and employee stock purchases plan events.

• Responsible for the accurate and timely processing of all recordkeeping and administrative activities for our corporate clients equity award plans including client adjustment requests, indicative data and award updates, plan parameter updates, blackout maintenance, ISO recalculations and grant award acceptance.

• Responsible for support of the reporting platform to be able to provide client reports in an accurate and timely manner.

• ​Responsible for the support of monthly Roll Forward reporting as well as additional scheduled and one off client report requests​.

• Responsible for the quality control review of key recordkeeping and administrative activities.

Required Qualifications:

• 3+ years experience in Financial Services

• Strong oral and written communication skills

• Must be able to work independently and part of a team

• Exceptional follow up and follow through skills

• Must be Detail Oriented

• Self-Motivated

• ​Proficient in MS Office​

Desired Qualifications:

• ​​Attention to detail

• Customer and client focus

• Data management

• Policies, procedures, and guidelines management

• Research

• Critical thinking

• Reporting

• This role typically requires 3+ years’ experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products

Shift:

Hours Per Week: