Transaction Management Ops Analyst - Specialized Securities Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Line of Business Job Description:

Provide operational support for the processing of physical certificate deposits for Wealth Management 600+ branch offices, Consumer Investments and BofAS Securities

This support includes the review of certificates for eligibility, processing of deposit discrepancies as identified by the Depository Trust & Clearing Corporation (DTCC).  Also required is the process of replacing lost certificates which includes non-financial regulatory reporting, submission to transfer agents for replacement and follow up to ensure completion to replace client certificates.

This role will utilize the Certificate Automation Product (CAP) to review and action discrepancies, will also be required to leverage internal sources for the research of security eligibility as well as client account research.  Legal negotiability knowledge is also required in reviewing physical security deposits.  

Required Qualifications:

• Ability to manage multiple, tasks with overlapping deliverable dates
• Demonstrates initiative and excellent interpersonal skills
• Proven ability to effectively service/resolve client inquiries
• Strong oral and written communication skills
• Ability to work effectively and efficiently as an individual contributor in a team environment
• Positive and professional attitude in a team oriented fast paced work environment
• Strong analytical and problem-solving skills
• SharePoint and document organization
• Overtime may be required to support business needs

Desired Qualifications:

• Proficient in Microsoft Office, Outlook, Word and Excel
• Physical or transfer processing experience, a plus

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

Hours Per Week: