Service Delivery Consultant - Vulnerability Simplification

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies.

Position Summary

Vulnerability Air Traffic control lead with strong coordination, process improvement and change management skills. The ideal candidate will have experience facing off to a set of technology leaders and driving resolution of a portfolio of vulnerabilities in that given CIO portfolio. He or she will be responsible for understanding the disposition of the vulnerabilities in a CIO portfolio and working with Application Owners and Infrastructure teams to coordinate remediation plans, provide remediation instructions, triage and summarize issues and participate in awareness and update forums related to information security vulnerabilities. Duties will include but not limited to: Structuring program routines and standard updates and artifacts, creating materials for leadership updates, working to create and obtain remediation plans and unstick blockers, monitoring metrics, scheduling and leading established meeting routines, and reporting progress of the portfolio. Bank of America experience strongly preferred. Experience with Confluence, JIRA, ServiceNow and vulnerability management a strong plus.

Responsibilities:

• Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts
• Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
• Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio
• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones
• Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
• Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships
• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Required Qualifications

• Strong communication skills with the ability to simplify complex topics and engage with senior leaders (Tech Execs, App Owners, Risk Leads)
• Ability to analyze and manipulate high volumes of vulnerability data
• Ability to prepare and deliver senior management updates.
• Ability to engage and influence stakeholders in a matrixed environment.
• Comfort with ambiguity; flexible and able to navigate changing priorities and adjust to new learnings
• Develop and implement strong processes and standard routines for operation
• Advanced Excel Skills required ; MS PowerPoint Skills preferred.
• Basic understanding of IT Application & Server Architecture and Vulnerability Management
• Prior experience in vulnerability management or remediation (infrastructure, application)
• Prior experience in Confluence and JIRA to document content and retain knowledge artifacts.

Desired Qualifications

• Ability to communicate and engage at a senior leadership level.
• Self-Starter, intellectually curious, and eagerness to learn.
• Bank of America domain expertise in a CIO Application or CTI product portfolio
• Able to work in a very fluid & fast paced environment.
• Enjoys working in a collaborative, matrixed environment.
• Strong organizational skills 

Skills:

• Collaboration
• Influence
• Project Management
• Result Orientation
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Innovative Thinking
• Risk Management
• Adaptability
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Technical Strategy Development

Shift:

Hours Per Week: