Process Design Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Responsibilities:

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Skills:

• Active Listening
• Data Collection and Entry
• Process Mapping
• Project Management
• Reporting
• Continuous Improvement
• Critical Thinking
• Data Visualization
• Process Design
• Strategic Thinking
• Administrative Services
• Business Process Analysis
• Process Effectiveness
• Process Performance Measurement
• Process Simplification

Line of Business Job Description

We have an exciting opportunity for a Process Design Consultant to join our Change Management, Process Design and Operational Excellence organization part of Global AML and Onboarding Operations (GAOO) as part of AML regulatory remediation work.

The Process Design Consultant reports into the GAOO organization, partnering with business function leaders, operations process owners and subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering.  The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to GAO Operations while ensuring understanding and consideration of the overall multiyear strategy and roadmap across the space.  

We are looking for a strong process engineer with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set. Directly supports the program's strategic direction, transformation efforts and process driven culture.  (Individual contributor)

Responsibilities include, but not limited to:  

• Process analysis, process modelling and process governance for the GAOO
• Process Challenge and Process Improvements
• Ability to implement process testing programs and/or process monitoring, aligning metrics and process controls to our transformation efforts
• Evaluate current state, impact to change and end-to-end target state visualization from requirements to implementation and post adoption monitoring and testing
• Provide end-to-end high-quality view of processes within business functions with proper identification of hand-offs and process connectors
• Support the program's short-and-long term strategy
• Supports a strategy of continuous improvement and acts as liaison with Change Management and Process Design executives.
• Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities
• Consolidates impacts to metrics and evaluate testing strategies for tech implementations and process changes with appropriate implementations of controls and monitoring methodologies

Required Skills:

• 5 years of Process design related experience and strong delivery mindset
• Analytical and design-oriented mindset
• Testing/QA/QC experience desired
• Data driven and metrics/ results oriented
• Ability to identify opportunities from a process efficiency perspective
• Strong presentation skills
• Excels in working among diverse viewpoints to determine the best path forward
• Excellent verbal and communications skills 

Desired Skills

• Prior experience with AML and/or Global Operations processes desirable
• Prior experience with Anti Money Laundering, Data integrations, UI Functional testing, data testing.
• Preferred process improvement and Operational Excellence exposure
• Exposure to project/program management
• Believes in the value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
• Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment
• Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
• Ability to understand new technologies, intellectually curious.
• Commitment to challenging the status quo and promoting positive change
• Experience working in a global environment  

Shift:

Hours Per Week: