Lead Operations Representative, Cash Management (Payment) Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

Entry level individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses, or services functions.

Responsibilities may include basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, remittance, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

Performs all the functions required at the Operations Representative level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities.

Responsibilities:

• Overseas/domestic transaction processing
• Settlements and reconciliations
• Operations project and ad hoc requests handling
• Internal and regulatory reporting
• Client communication

Skills:

• Strong logical/analytical mindset.
• Proficient written and oral communication skills in Korean/English.
• Good attitude and teamwork.
• Experience in operations role and/or foreign bank is preferred.
• Good understanding of Korea Cash Management business, Korea FX regulations, Local Clearing and SWIFT Clearing is preferred.
• Good understanding of bank products and applications is preferred.
• BA degree is preferred.