Merchant Treasury Product Sales Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading product experts supporting Global Transaction Services in client engagements, account management, closing complex and high dollar deals, and/or emerging solution opportunities with strategic clients. Key responsibilities include serving as the product sales or industry expert in client calls, identifying opportunities and influencing solutions, and driving collaboration between product, sales, and client relationship teams to package marketing leading solutions that address client challenges.

Responsibilities:

• Manages client engagements and reviews, account management, complex deals, and/or emerging solution opportunities with clients to grow market share through deal support

• Serves as a bank representative presenting at key industry events, leading consultative discussions at multiple levels of the organization, and providing product line expertise

• Assists banking line partners in understanding treasury management, product risk, and ensuring applicable policies are applied through the sales cycle

• Manages the strategy and tactical execution of segment initiatives across all major Lines of Business, driving collaboration between product, sales, and client relationship teams

• Identifies and develops responses to emerging product trends, competitive strategies, and market gaps

• Develops and implements programs and policies in partnership with market leadership to drive Global Treasury solutions and local market strategies

• Acts as the product or industry expert in client call planning and strategic client reviews, identifying opportunities and influencing solutions

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

The Merchant Treasury Product Sales Manager role will be responsible for driving revenue by providing leadership of a specialist group of Subject Matter Experts in respect of a wide range of activities including:

• Providing centralized SME support to the wider GPS TSO and Merchant SPS organization in respect of Merchant Product Sales/Contracting/Credit.

• It is expected that this role will favorably impact sales processes to improve speed to revenue, client deepening and improve client experience.

• To achieve all of the above, this role will partner closely with their peers and GPS Sales Leadership to monitor progress and identify areas of opportunity for improvements to the Merchant SPS support model.

Required Qualifications:

• Minimum of 5 years experience working in a client facing role preferable in financial services industry.

• Proven strong leadership skills across multiple organizations.                                                                                                                                                                                                                                    

• Excellent verbal and written communication skills; experience at presenting to internal/external senior leadership.

• Highly organized and detail oriented; able to effectively multi-task.

• Able to work under tight timelines with multiple priorities.

• Proficient with MS applications – excel word outlook and powerpoint.

• Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures.

• Ability to establish and maintain effective working relationships with peers, customer group and management.

• Excellent follow through and initiative.

• Collaborative, Insightful, open-minded.

• Ability to work in a fast-paced, production environment, while mitigating loss to the bank.

• Experience handling customer escalations.

• Must be extremely thorough w/ strong attention to detail

Desired Qualifications:

• Merchant Services exp.

• Inclusive and Inspiring: Seeking motivating team players who value collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds.

• Authentic and Passionate: Seeking highly engaged teammates whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities.

• Innovative and Curious: Seeking teammates with out-of-the box ideas and solutions, who embrace change with a future-forward mindset, and are looking to challenge the status quo.

• Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge .

• Candidate will be a self-motivated, client focused and high energy level individual.

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Excels in working among diverse viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

• Business Development

• Customer and Client Focus

• Leadership Development

• Strategy Planning and Development

• Business Acumen

• Change Management

• Client Experience Branding

• Client Solutions Advisory

• Inclusive Leadership

• Account Management

• Adaptability

• Presentation Skills

• Talent Development

Shift:

Hours Per Week: