Sr. Technical Manager - Cloud Health Care Payment Solutions

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Position Summary:

Bank of America is currently seeking a senior leader to evolve strategy for providing secure, reliable and innovative payment solutions to our healthcare clients. The Technology Executive works to deliver high-quality cloud solutions and helps drive a strong DevOps culture. Leading the team, you will be responsible for the architecture, development, deployment, and operations of our cloud infrastructure. You will be expected to share the on-call duty with the rest of the DevOps and engineering teams. Working closely with our Development teams you will be a champion of DevOps best practices including CI/CD, Infrastructure as code, containerization, microservice architecture, automated testing, and security. 

Primary Responsibilities:

• Collaborate with Developers to build a world-class infrastructure that can meet our customer’s security and uptime requirements 
• Drive the development of our developer and CI/CD processes to improve our developer agility and code quality 
• Manage mission-critical cloud-based production systems; proactively take action if/when systems are down or there are interruptions in service; root cause and implement corrective actions to build long-term customer loyalty 
• Help create and evolve our operational processes 
• Help to identify emerging technologies that can enhance our offering to our customers 
• Be passionate about automation, quality, reliability, and scalability 

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Knowledge of AWS and its associated technologies, both from DevOps and CloudOps perspective 
• Knowledge of Amazon ECS Cloud instances and configuration
• Creating S3 buckets and manage IAM rule based policies
• Design and manage highly scalable/available Cloud Infrastructure 
• Extensive knowledge of Terraform and infrastructure as code
• Extensive knowledge of CI/CD tools and configuration of build and release pipelines
• Working with version control tools such as Bitbucket or Github
• Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures. 
• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. 
• Test new releases of products to ensure compatibility and minimize user impact. 
• Develop and document technical processes and procedures as needed. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 
• Minimum 8+ years in Cloud Technologies preferably AWS 
• Minimum 8+ years of experience with deployment orchestration systems such as Kubernetes, ECS, and Elastic Beanstalk 
• Minimum 8+ years of experience working with CI/CD tools such as CircleCI or Jenkins 
• Minimum 8+ years of experience with Docker and Docker-Compose 
• Minimum 8+ years with configuration management and automation tools (e.g., Puppet, Ansible, Chef, CloudFormation, SaltStack, Terraform) 
• Strong Linux system administration experience 
• Strong programming experience in at least one language (python, node, java, go, c/c++, ruby) 
• Experience with logging and monitoring tools such as ELK, DataDog or NewRelic, LogEntries, SumoLogic, etc. 
• Experience with Incident Management and crisis management 
• Strong written and verbal communication skills 

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

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