Senior Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Payment Research team researches customers payments intended for North America Credit card accounts which get rejected, misapplied, are missing or Mis-Encoded requests for Consumer & Commercial accounts. While most of the queues are worked upon direct customer inquiries, a few queues get inquiries that get generated by different departments in the bank. Payment inquiries are received by phone, fax, e-mails, and mail correspondence through Customer services.

Job Description*

Individual will perform as a contributing member of the Payment Research team to address the cases raised by the customer, reduce costs and create customer satisfaction by providing analytical skills. Teams works on credit Card Payment errors and correct the payment errors. The processing in Payment Research at BACI involves researching the payments using the various applications and remediates the payment error as per customer request. We also credit the applicable Interest charges related to Payment and correct the Payment history by removing the Delinquency. The process is governed by Regulation Z, Truth in lending ACT.

Responsibilities*

• Research the Payments and apply to correct credit card account
• Drafting Free Form Letters
• Adjust Payments, Fee, Interest Charges & Remove Delinquency on the credit card
• Fair Knowledge of Regulation Z

Requirements*

Education*

Any Graduate

Experience Range*

2+ years relevant experience

 Foundational skills*

• Good Analytics skills
• Excellent eye for detail
• Quick Learner
• Good decision making skills
• Good Keyboard skills
• Basic banking domain knowledge

 Desired skills:

Work Timings*

• 07:30 AM to 07:30 PM. Weekends off (Y/N): Yes (Saturday & Sunday off)

Job Location*

• GIFT City