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Senior Operations Analyst - ARP

Dorchester, Massachusetts
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Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Job Responsibilities:

  • Leads implementation for products, services, and operational solutions
  • Manages the design, documentation, implementation, and monitoring of new products and services
  • Consults on procedural, technical, and operational changes
  • Advances business products knowledge within operations environment
  • Fosters relationships with partners and teammates
  • Inspects data to identify issues and trends
  • Presents reporting on key performance and implementation status
  • Reviewing documents, client outreach for additional clarifications, updating system of records with client information, and testing with clients in a User Test Environment
  • Review and correction of daily audits and other exception processing as needed

Required Qualifications:

  • 1+ year experience ARP experience
  • Analytical thinking, problem solving skills and detail oriented
  • Good oral and written communications skills
  • PC proficiency and excellent Keyboarding/Typing skills
  • Ability to work independently, as well as, collaborate within a team
  • Proficiency with Microsoft Excel, Microsoft PowerPoint

Desired Skills:

  • Attention to Detail
  • Monitoring, Surveillance and Testing.
  • Policies, Procedures, and Guidelines Management
  • Regulatory Compliance
  • Written Communications
  • Adaptability
  • Business Acumen
  • Continuous Improvement
  • Critical Thinking
  • Process Mapping
  • Change Management
  • Consulting
  • Data Management
  • Reporting

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

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Full time

JR-25036058

Manages People: No

Travel: No

Age requirement: Must at least be 18 years of age.

Massachusetts pay and benefits information

Massachusetts pay range:

$24.00 - $36.05 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Street Address

Primary Location:
50 Morrissey Blvd, MA, Dorchester, 02125