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Production Specialist III-Quality

Tampa, Florida;
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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This position requires an individual who is production and quality focused and who can work in a high volume, fast-paced production environment. Position requires a candidate that can both perform repetitive administrative functions related to the imaging/scanning process but also act as a Subject Matter Expert when required. The individual must be reliable, motivated, able to train across multiple workstreams, and a team player with exceptional work habits.

Document Imaging Indexing Vault Operations (DIIVO) is a dynamic organization committed to delivering accurate and efficient document handling for internal and external customers. We specialize in situations that require a high attention to detail, management of risk, and adjustments for unique products. DIIVO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. DIIVO is committed to continuous improvement of their processes and skill development for their employees.  

The DIIVO Team is seeking an experienced and motivated individual to join our Indexing team as a  Production Specialist III. This job is responsible for handling the most complex files and effectively preventing and remediating client escalations. Key responsibilities include assisting with client and employee escalations and related issues, performing various production and support functions, analyzing reporting and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities:

  • Addresses issues in production proactively and handles complex client escalations

  • Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

  • Performs complex research to remediate issues

  • Executes on policies and procedures in connection with firm policies and guidelines regarding document management

  • Thinks critically and suggests process improvement recommendations

  • Acts as a subject matter expert or first point of contact for other employees

  • May perform system testing

  • Auditing completed work according to established FLU procedures                         

  • Monitors and reviews documentation requirements to ensure current and up to date guidelines are followed                               

  • Navigating  multiple applications for work assignments, error logging, etc.

Skills:

  • Attention to Detail

  • Business Acumen

  • Credit Documentation Requirements

  • Customer and Client Focus

  • Recording/Organizing Information

  • Collaboration

  • Oral Communications

  • Prioritization

  • Credit and Risk Assessment

  • Written Communications

Required Qualifications:

•2 years in operations or production environment

Desired Qualifications:

•Experience with Captiva, DMP, Instabase, SharePoint applications

•Ability to leverage data and reporting to manage inventory and service level agreements

•Experience with auditing files and/or quality assurance/control

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

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Full time

JR-25035817

Manages People: No

Travel: No

Age requirement: Must at least be 18 years of age.

Street Address

Primary Location:
4909 Savarese Cir, FL, Tampa, 33634
Additional Locations:
4500 Amon Carter Blvd, Fort Worth, Texas, United States
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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

 

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