Sr. Workplace Benefits Relationship Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

The Sr. Client Relationship Manager (Sr. CRM), is responsible for the overall relationship across our Institutional Retirement Plans Client base within Workplace Benefits. The CRM is the strategic lead who is responsible for the satisfaction, retention, and revenue of our Equity, Employee Stock Purchase, 401K, HSA and Non-Qualified Deferred Compensation clients.

The Sr. CRM will interface frequently with members of internal leadership teams as well as our clients' Human Resources, Benefits, and Finance Departments so a successful candidate must have excellent interpersonal skills, proven negotiating skills, a demonstrated knowledge of Equity, Employee Stock Plans, Defined Contribution , HSA and Non-Qualified Deferred Compensation plans, and an appreciation for the challenges that face today's plan sponsors.

Primary Responsibilities:

• Coordinating service delivery across cross functional teams to drive a consistent client experience for large mega integrated clients.

• Focusing on the financial wellbeing of associates using cross platform data analytics & insights in partnership with Engagement Consultant

• Coordinate communications across large mega integrated clients facing team

• Cultural alignment to ensure maximum strategic alignment

• Unparalleled understanding of programs in scope 401K, HAS, ASPP and Equity with a deep strategic insight to these programs.

• Provides subject matter expertise around key development initiatives for both the associate & administrative roadmaps

• Helps mitigate risk & support a seamless administration

• Formulating Client Centric Business Plans including retention strategies

• Creating and maintaining a high level of personal contact with your clients

• Creating and maintaining a high level of client satisfaction as measured by both internal and 3rd party benchmarks

• Effectively managing P&L's for their book of business

• Manage the various Service Support organizations to ensure a high level of service

• Identify and leverage the multiple and broad resources Bank of America has to most effectively serve each of your client's unique needs

Required Skills:

• 10+ years of industry experience

• Series 7 / Series 66 (or ability to obtain within Compliance deadline)

• Thorough understanding of the Equity industry

• Excellent interpersonal and communication skills

• Ability to travel up to 30% of the time

• Ability to manage complex projects and work with a cross-functional team

• Strong leadership traits as the CRM is a visible leader internally. While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing and directing the work being done

• Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex and ambiguous situations

• Product knowledge and/or experience in  Equity, Employee Stock Plans, Defined Contribution, Non-Qualified Deferred Compensation  and Health Savings

Skills:

• Client Management

• Customer Experience Improvement

• Oral Communications

• Problem Solving

• Stakeholder Management

• Customer Service Management

• Customer and Client Focus

• Data and Trend Analysis

• Strategic Thinking

• Benchmarking

• Benefits Plan Development

• Consulting

• Project Management

This job will be open a​nd accepting applications for a minimum of seven days from the date it was posted.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil ​liability.​  

For internal employees; participation in a work from home posture does not make you ineligible to post

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent. Bachelor’s degree or equivalent work experience preferred

Shift:

Hours Per Week: