Platform Consultant / Platform Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
Assists with developing and implementing business strategy through platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, assisting with vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Works closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors.

Specifically, seeking a Product Owner on the Enterprise Credit underwriting and monitoring platforms Product Team.  Will be responsible for leading new and improved platform capabilities for our users in Credit and Operations.  Increasingly focused on leveraging automation and AI to enable better/faster/cheaper solutions for our users and clients. 

Core Responsibilities

• Understand how the platform and technology works;  connect capabilities end-to-end
• Understand user’s day-to-day Credit/Operations procedures, roles and responsibilities
• Partner to define and document platform requirements and solutions
• Driving optimized solutions that are effective, and highly efficient and consistent
• Hold technology accountable for sustainable and flexibly architecture
• Establish preventative/detective controls to deliver highest quality change
• Partnering to ensure robust testing and User Acceptance prior to release

Required Qualifications:

• 5+ years’ experience in Credit Underwriting and/or Monitoring role, and/or very strong knowledge of roles/responsibilities/process through associated experience
• Experience working on projects which demonstrated proficiency asking great questions, understanding process, defining requirements and associated solutions, and then partnering with Technology
• Critical thinker that can effectively challenge the status quo and come up with innovative solutions.  Great in both the details, and in connecting the higher-level dots end-to-end
• Proficiency with Microsoft products such as Excel, PowerPoint, Word
• Self-starter who is highly motivated to learn, grow and develop
• Strong attention to detail w/ great problem solving skills
• Strong written and verbal communication

Desired Qualifications:

• Experience with data, SQL, business intelligence and/or data science
• Experience with process and/or systems design
• Experience with tools such as JIRA/Blueprint for documenting and driving Tech change
• Experience with Agile Practive

Skills:

• Attention to Detail
• Problem Solving
• Process Effectiveness
• Production Support
• Technical Troubleshooting
• Agile Practices
• Prioritization
• Release Management
• Research
• Usability Testing
• Adaptability
• Change Management
• Critical Thinking
• Planning

Shift:

Hours Per Week: