GTMO Process Design Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

LOB Specific Description:

Responsible for supporting project initiatives within the Global Operations: Global Treasury and Merchant Operations organization (GTMO). Manages cross-functional and/or inter-departmental projects for GTMO products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business, operations, and technology to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and ensuring projects follow enterprise change standards. 

Responsibilities include, but not limited to:

•       PPRT setup and ongoing management

•       Establish and manage routines and report-outs

•       Lead comprehensive planning, implementation and adoption across business, product, technology, operations, and support functions

•       For projects with technology, responsible for obtaining all required evidence from Technology Lead

•       Primary Point of contact for the project deliverables

•       Completion of all required record maintenance from non-material projects

•       Project budget, and burn rate

•       Accountable for managing project health status and escalating risk

•       Responsible for adhering to all requirements within the framework and structure

•       Maintain the prioritization of all program deliverables / projects

•       Maintain project plans

•       Signoff on required deliverables for the project

•       Readiness communications are complete

•       Organize and advance the project, ensuring everything is on time, in scope and on budget

•       Develop project plans and track for one or more workstreams

•       Identify and engage key stakeholders

•       Document and manage dependencies across initiatives

•       Define and roll out communications and training plans

•       Identify and escalate risks and issues

Skills:

• Active Listening

• Data Collection and Entry

• Process Mapping

• Project Management

• Reporting

• Continuous Improvement

• Critical Thinking

• Data Visualization

• Process Design

• Strategic Thinking

• Administrative Services

• Business Process Analysis

• Process Effectiveness

• Process Performance Measurement

• Process Simplification

Required Skills::

•       5-7 years of project management experience in financial services

•       Proficiency in various Project and Portfolio Management Tools (i.e., PPRT, JIRA, QC, Visio, MS Project, etc.)

•       Excellent communication skills, coupled with the ability to influence, negotiate, persuade and resolve conflict at all levels

•       Demonstrate ability to drive execution of complex change requirements

•       Have strong planning and organizational skills, accepting accountability for tasks and ability to balance a high volume of work under pressure

•       Global Banking and/or CashPro Product experience is highly desired

•       Project Management Professional Certification (PMP) is a plus

Shift:

Hours Per Week: