Assistant Vice President, Data Centre Operations Specialist, Chief Technology Infrastructure

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.  Join us!

The Chief Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

We are seeking a skilled and experienced Data Center professional to join our Operations team. The ideal candidate will supervisor all data center operations routines in Hong Kong with some support for smaller location. The individual will act as site manager for critical facility and will help in hiring and building up of a new team. They will ensure the reliability, safety, security, and efficiency of our data center operations while adhering to industry standards and best practices as well as regulatory requirements.

Responsibilities:

• Act as site manager for the data center facility and lead a team of data center engineers to provide operational support for BofA data centers
• Drive operational excellence through measured results in metrics and reports
• Drive and maintain inventory accuracy
• Design and implement data center infrastructure components such as structured cabling, open frame, PDUs, patch panels and power cabling work
• Install and provision hardware and software systems in the data center environment
• Perform regular maintenance tasks such as power, cooling and cabling maintenance activities
• Monitor and improve data center performance and capacity utilization, and proactively identifying and addressing issues to minimize downtime and disruption
• Collaborate with stakeholders and vendors to understand and meet incoming demand for space, power, and cooling
• Manage data center security measures, including access controls, environment monitoring and surveillance systems
• Collaborate with cross-functional teams to support the deployment and operation of new services and applications in the data center
• Develop and maintain documentation, including Standard Operating Procedures (SOPs) and diagrams
• Provide support to management reporting and audit responses from internal control teams and regulators
• Provide technical support and troubleshooting assistance to resolving data center related issues escalated by other teams
• Work on shift scheduled to oversee activities in data hall and able to participate in shift based weekend activities

Skills:

• Proven experience in working as a team lead or manager in large scale enterprise
• Strong understanding of data center technologies as well as network and computing technologies
• Familiar with data center management tools and software
• Excellence problem solving, analytical skills and ability work effectively under pressure in highly regulated environment
• Strong communication and interpersonal skills, with the ability collaborate effectively with partner teams and vendors
• Knowledge of data hall cabling best practices and experience in working with cabling infrastructure

Desired Skills:

• Data Center, network, and server hardware certifications
• Scripting languages such as, Python and Shell scripting
• Able to work with data and inclined on automation
• Ability to drive as well as collaborate to achieve results