Officer, IT Support & Subject Matter Expert Specialist, Employee Technology Support

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.  Join us!

Job Description:

Job Description:

Candidate will need to have a strong understanding of IT system, keen to resolved customers incidents and request within agreed Service Level. Lead discussion with stakeholders to understand business process and system requirements. Subject matter expert, document, and present issues/solutions to extended organization. Drive operational excellence through collaboration and risk management.

Key Responsibilities:

• Drive ServiceNow adoption, identify data, workflows, integration, and customization.
• Lead risk management activities including risk assessment, mitigation, security and operational.  
• Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Technologies may include, but not limited to:  Windows 10/11, Mac OS, MS365 Suite, AVAYA, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), Network fundamental, Operating System security patching and ticketing systems.

Desired Job Skills:

•Excellent written and verbal communication skills

•Project Management (PMP) and Certified Risk Manager(CRM) certification

•ITIL certifications eg Remedy, Jira, ServiceNow

•Desired experience in Microsoft Office365 eg Teams, CoPilot, OneDrive with certification

•Experience with technologies: Windows 10/11, Mac OS, MS365 Suite, AVAYA, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), Network fundamental, Operating System security patching and ticketing systems.

•Experience: 2-4 years preferred information technology and project management